|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#11
|
|||
|
|||
Re: Trouble installing ProTools | First 2019.5
Quote:
Then tried installing PTF from within Avid Link. I get to the same spot as before ("Installing Avid Link"), then it fails: I restarted my computer to verify, but Avid Link only shows the "Install" button for PTF. PTF still not installed. |
#12
|
||||
|
||||
Re: Trouble installing ProTools | First 2019.5
Okay, let me escalate this and see if someone from Avid can tell you what to look for.
I thought it may be failing on the Link install, but that's not the case since you can install it by itself. At this point, the installer logs are probably the only thing that will shed some light as to what is failing, but I'm not exactly sure what to tell you to look for. |
#13
|
|||
|
|||
Re: Trouble installing ProTools | First 2019.5
Quote:
|
#14
|
||||
|
||||
Re: Trouble installing ProTools | First 2019.5
Quote:
Sorry about that. Seems that you're running on the Windows 1909 release which is currently not supported on Pro Tools First. You can try rolling back to an earlier Windows 10 release, or try installing the latest version 2019.6 from your my.avid.com/products#Myproducts -Tope |
#15
|
||||
|
||||
Re: Trouble installing ProTools | First 2019.5
Quote:
Sorry about that. Seems that you're running on the Windows 1909 release which is currently not supported on Pro Tools First. You can try rolling back to an earlier Windows 10 release, or try installing the latest version 2019.6 from your my.avid.com/products#Myproducts -Tope |
#16
|
|||
|
|||
Re: Trouble installing ProTools | First 2019.5
@DigiTechSupt please see below screen shot. I'm trying to install Pro Tools First 2019.6 directly from Avid Link. It gets to the "Installing Avid Link" step, then it fails.
|
#17
|
|||
|
|||
Re: Trouble installing ProTools | First 2019.5
Quote:
1 - Using the Avid Link tool. That failed. 2 - I tried the latest version 2019.6 from my.avid.com/products#Myproducts but that also failed. Is there a way I can schedule a troubleshooting call with Avid? I think sharing my screen would be helpful in getting this resolved. Please advise. |
#18
|
||||
|
||||
Re: Trouble installing ProTools | First 2019.5
If you have W1909 release it is not supported no matter how you try to install
__________________
Janne What we do in life, echoes in eternity. |
#19
|
|||
|
|||
Re: Trouble installing ProTools | First 2019.5
@JFreak thank you for clarifying. Any idea on when Avid may release a version of PTF that's compatible with W1909? I imagine that having PTF compatible with the latest version of Windows is something they'd prioritize.
|
#20
|
||||
|
||||
Re: Trouble installing ProTools | First 2019.5
I can only guess Avid is postponing all free software until they have their paid software fully working on Catalina
__________________
Janne What we do in life, echoes in eternity. |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Trouble Installing ProTools!!! | RocketDog28 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 1 | 03-24-2007 01:52 PM |
Trouble Installing ProTools!!! | RocketDog28 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 2 | 03-24-2007 12:41 AM |
Trouble Installing ProTools LE 5.33 | yeehawchicken | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 09-20-2006 11:36 PM |
Trouble installing ProTools LE 6.4 | nightmarefalcon | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 1 | 02-24-2006 08:13 PM |
trouble installing protools 5.1 le | dean7 | Digidesign Hardware & Software | 1 | 01-01-2002 01:43 PM |