No response from AVID

[Canaria]

I recently lost my ilok and have followed the instructions and am unable to contact AVID after buying an ASC. This is just not good enough. I have spent 2 days on this. The online submission seems to be broken, in which nothing happens after I input the support code. when I try and call avid, I get put on hold and sometimes I get transferred to the Japanese line because I start to hear I prerecorded lady start speaking in Japanese. I have spent hours on hold in multiple languages for support I had to buy. That is just disgusting. How on earth am I meant to get a new licence and cancel the last one???