|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Activating pro tools
Just bought pro tools, and I can't activate it. It's not showing up in my ilok account. I can't get in touch with avid support, so I'm at a loss what to do.
|
#2
|
||||
|
||||
Re: Activating pro tools
What do you see in your Avid Account then?
Meanwhile, set up a trial license to get yourself going, then open a support case with Avid Support.
__________________
Janne What we do in life, echoes in eternity. |
#3
|
|||
|
|||
Re: Activating pro tools
I don't see any products to be downloaded, or anything. It's really weird but they did take the charge so I'm at a loss on this. I tried starting a support but I don't have access to the portal.
|
#4
|
|||
|
|||
Re: Activating pro tools
Where did you buy Pro Tools?
If a reseller contact them. If from Avid.. support is free for activation issues. You can try here http://avid.force.com/Support/RegistrationCaseCreation you don't need any "access to the portal". It's not unusual for people to accidentally provide wrong email addresses or wrong ilok account info. especially if they have multiple iLok accounts... and sometimes folks don't even realize they have multiple accounts. Not to assume you did this, but there are so many accidental case of that happening. |
#5
|
||||
|
||||
Re: Activating pro tools
Okay so back to step one. HOW did you buy it and what kind of receipt you got?
__________________
Janne What we do in life, echoes in eternity. |
#6
|
||||
|
||||
Re: Activating pro tools
Did you setup a MyAvid account? Did you provide your iLok account name when you registered your purchase?(your iLok name may NOT be your email address)
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Pro tools subscription not activating | reycantong | Licensing & Accounts | 5 | 06-02-2018 01:04 AM |
Help Pro Tools 12.7 no activating | johnnyecho | Pro Tools 12 | 2 | 05-16-2017 05:01 PM |
New license not authorizing Pro Tools 12.6 after activating it | deanrichard | Licensing & Accounts | 61 | 12-21-2016 10:30 AM |
Activating Pro Tools LE 7 in Virtualbox on OS 10.6 | mirolalune | Post - Surround - Video | 2 | 03-12-2014 10:28 AM |
Activating Pro tools LE 8 | Afact | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 03-16-2011 08:55 AM |