Monthly Subscription not working

[jcreezy17]

I tried uninstalling and reinstalling, and nothing seems to be working. If anyone has any suggestions I would appreciate it.

[jeffro]

Originally Posted by jcreezy17

I am also having this issue. Talked to customer support, they were unable to fix it. I tried uninstalling and reinstalling, and nothing seems to be working. If anyone has any suggestions I would appreciate it.

Welcome to the community.

A temp was provided, we just changed that over to the new Pro Tools Subscription, so please activate that to your iLok (and deactivate any old Pro Tools licenses). You can respond to the support case email if you still have issues with billing. Thanks!