Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools HDX & HD Native Systems (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-16-2015, 02:33 AM
Trailerman Trailerman is offline
Member
 
Join Date: Jul 2001
Location: Manchester, UK
Posts: 275
Default How do I get an update on a support case?

Hi

I had a number of support cases open with Avid towards the end of last year, a couple of which remained unresolved.

In 1 case the fault was reproduced, acknowledged and logged as a bug by the Avid support rep., and I was told I would be updated. Since then no news. I need to establish if the issue has been fixed for ProTools 12, but if I respond to the case email thread, I just get notification that the case has been closed.

I don't see why I should purchase an ASC to check on the status of an acknowledged issue. Any ideas what else I can do? How can I reopen it and ask for an update?

Thanks for any help.

Jules
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Reopen AVID support case? [solved] MattiasWL macOS 4 01-17-2014 08:52 AM
Are support case fees refunded if it turns out to be a bug in Pro Tools? iain_m Getting Started 8 06-01-2013 11:14 AM
How do I open a support case? johnnyv Pro Tools 10 2 12-15-2011 10:10 AM
Support Update: Avid Support Codes - Effective July 31, 2010 Avid General Announcements 0 07-31-2010 12:55 PM


All times are GMT -7. The time now is 02:11 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com