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  #1  
Old 04-01-2016, 03:54 PM
Howser Howser is offline
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Default Cannot activate annual upgrade and support plan

Finally got round to trying to activate my Annual Upgrade and Support Plan and get the following message when I enter my card code:

"The product you are trying to activate is no longer available. Please contact your reseller for further assistance."

Need help, thanks.
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  #2  
Old 04-03-2016, 10:20 PM
metalmixer metalmixer is offline
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Default Re: Cannot activate annual upgrade and support plan

codes from last year needed to activated by Feb. 15, 2016.....
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  #3  
Old 04-07-2016, 06:32 AM
Howser Howser is offline
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Default Re: Cannot activate annual upgrade and support plan

Thanks, have read a few more posts and understand now, however, it was purchased from an Avid reseller and they did not make this clear either on the listing or in any communication, neither was there anything on the product.

I don't want the hassle of areturn/refund I just want my pro tool and I'm more than happy to have my annual subscription backdated to the 15th February, what do I do contact Avid?
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  #4  
Old 04-21-2016, 01:48 AM
Howser Howser is offline
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Default Re: Cannot activate annual upgrade and support plan

Just posting to say that Avid support have resolved this for me and that I am now a very happy owner of Pro Tools 12.5.

Thanks Avid :)
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  #5  
Old 08-04-2017, 02:14 PM
foongaz foongaz is offline
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Default Re: Cannot activate annual upgrade and support plan

Quote:
Originally Posted by Howser View Post
Just posting to say that Avid support have resolved this for me and that I am now a very happy owner of Pro Tools 12.5.

Thanks Avid :)
Have the same problem with an older upgrade.
Can you please PM me and tell me how you did it?
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  #6  
Old 08-04-2017, 02:45 PM
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jeffro jeffro is offline
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Default Re: Cannot activate annual upgrade and support plan

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Originally Posted by foongaz View Post
Have the same problem with an older upgrade.
Can you please PM me and tell me how you did it?
I see you started a support case today for this - please watch for a case notice email.
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