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  #1  
Old 02-03-2017, 03:07 PM
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JCBigler JCBigler is offline
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Default Protools Control App won't go past the login screen - SOLVED: Check Time Zone Setting

I'm trying to get our iPads set up for Protools Control.

After downloading the app, when I enter our Avid Account info, email address and password, the screen flashes and returns to the login screen and won't go any further.

It doesn't give me a bad user name or password error, just flashes and goes back to the same screen.

What gives?

Ipad Mini 4, IOS 9.3.2 wifi only model with 16GB
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Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
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Last edited by JCBigler; 04-04-2017 at 09:56 AM.
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  #2  
Old 02-08-2017, 10:13 AM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

So, no clue on what will fix this?
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Justice C. Bigler
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Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #3  
Old 02-10-2017, 02:57 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

Beuller...Beuller.......Beuller....?
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Justice C. Bigler
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #4  
Old 02-10-2017, 04:01 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Protools Control App won't go past the login screen

Hey Justice

Where are you entering the email address and password and Avid account login details? We just downloaded the app via appstore and installed and it ran directly.
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  #5  
Old 02-10-2017, 04:19 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

Quote:
Originally Posted by Southsidemusic View Post
Hey Justice

Where are you entering the email address and password and Avid account login details? We just downloaded the app via appstore and installed and it ran directly.
After downloading and installing the app, the first time you run it, it asks for your Avid account email address and password. It won't run at all until you enter that info.

I had to do this on my personal iPad Air 2, and the iPad mini 4s that we use for the building. Unfortunately, it won't take the account info and password, and just keeps refreshing to the same screen. I've uninstalled and reinstalled the app a couple of times and the same thing.

On my personal iPad, it worked and took the login info.

I think this is part of the process for getting the Eucon software available in your Avid Account, which ours (the building account) doesn't have it available yet.
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Justice C. Bigler
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Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #6  
Old 02-10-2017, 11:32 PM
Mark Ziebarth Mark Ziebarth is offline
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Default Re: Protools Control App won't go past the login screen

Seems to be a problem with the Avid account not with the app... I would try to get "official" support by Avid.

Best

Mark
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  #7  
Old 02-17-2017, 04:24 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

Well, I spent over 45 minutes on the phone with someone from Avid support.

I'm not sure that he ever really understood what the issue was, and he refused to transfer me to a Protools|Control support specialist.

I'm sure the language barrier didn't help any.

Maybe I'll post this in the Protools 12 general forum and see if it gets any more traction there.
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Justice C. Bigler
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #8  
Old 02-17-2017, 04:40 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

Okay, and while we are at it;

Why in God's name do you have to log into the Protools|Control app with your Avid Account info before you can ever actually use it?

NO OTHER AUDIO COMPANY IN THE WORLD DOES THAT WITH THEIR REMOTE CONTROL APPS!!!

Seriously, my personal iPad has remote control apps for Yamaha, Soundcraft, Allen and Heath, Digico, Meyer Sound, Figure 53, Neyrinck, and probably a couple others. The iPads that we use for the building also add apps for ETC Lighting Controls. Not a single one of them requires you to log into a manufacturer's account in order to run.

And not only that, BUT once you enter that information, THERE'S NOT EVEN A WAY TO CHANGE OR UPDATE IT!?

Here's a suggestion Avid: Ditch the Protools|Control/Avid Account login information, and just have the app start up once installed. AND THEN, Just make the Eucon Control software and appsets available for free download in every single Avid Account that gets created!

Boom! Problems solved.
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Justice C. Bigler
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #9  
Old 02-26-2017, 09:35 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

So this still doesn't work.

Had just the one call from Avid support. Then they sent me an email saying the ticket is being closed because they solved my problem, which they didn't.

That's some great A1 level customer support there Avid. You guys should pat yourselves on the back at your next company meeting and congratulate yourselves on how great you are. And then lay off some more people so your executives can get a bigger bonus.
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Justice C. Bigler
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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  #10  
Old 03-24-2017, 06:45 PM
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JCBigler JCBigler is offline
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Default Re: Protools Control App won't go past the login screen

So, this STILL doesn't work. Did a couple of phone troubleshooting session with some guy from Avid. Then they sent me an email and told me to do a factory reset on all of our iPads.

Well, no. Everything else works fine with these iPads and it took us a long time to get them set up they way we need to use them.

Protools Control works fine with my personal iPad which is linked to my personal Avid Account. But the building iPads which are linked to the building's Avid Account don't work at all with Protools Control.

That's some mighty fine customer support you got there Avid! I hope you record that failure in your balance sheets as revenue gained, but no product which was delivered for it.
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Justice C. Bigler
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB
2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio

Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre
Road/hotel: Roland OctaCaputre / Apogee One
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