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#1
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I am a first time ProTools buyer (12). I have an annual subscription that my AVID account shows is valid until Oct 2016 but inside iLOK manager it says it expired at Dec 31st, 2015. I sent a email to support (case #02871124) but no response so far. This seems like a glitch but it is preventing me from running the software.
Any ideas ? Thx. Ando iMAC 5K UAD Apollo TWIN |
#3
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I have a valid subscription for Pro Tools 12 and also have received notification that my license has expired.
I have 2 projects I am currently working on and cannot proceed. Please advise. Case 02885718 Last edited by weavo; 01-25-2016 at 10:13 AM. Reason: added helpful information |
#4
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I've had the subscription based PT 12 for a good few months now without any problems. This months payment for the subscription has come out of my bank it says on the avid site all is good and up to date, but now whenever I go to open Pro Tools it just keeps saying my license is expired, its showing up in my ilok as up to date too. I've tried all I can think of and have not been able to sort it out. Anyone have any ideas what is causing the problem?
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#5
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Have you synced your iLok?
__________________
FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#6
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Yeah its all synced.
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#7
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Every month I contact support, every month they eventually, after days of having a non-functioning Pro Tools, sort it with no explanation of why it won't happen again next month. Which it then does. I'm currently waiting for a reply from someone at support after my case was "escalated" on Friday, leaving me with no Pro Tools all weekend. I'm sure next month will be different. ![]() |
#8
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Just called the support and they wouldn't even speak to me just directed me to a web form. Excellent.
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#9
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Same problem - please help! Case number 02875292
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#10
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My escalated case still has no reply (and no working PT) since Friday.
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