Accel 3 PT 10.3.7 crashes

[mcnichols]

Hi. Been getting random crashes recently, despite trying all the usual fixes. This morning PT 'quits unexpectedly' at launch and I'm stuck.

The latest crash report points towards Waves, and I've contacted them, but I'd be grateful for any suggestions. Report text as follows (sorry - there's quite a lot of it!), and thanks in advance:

Process: Pro Tools [198]
Path: /Applications/Avid/Pro Tools/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.3.7.296 (10.3.7f296)
Build Info: Unknown-10370296~296
Code Type: X86 (Native)
Parent Process: launchd [144]

Date/Time: 2013-10-24 11:06:24.500 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 222543 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 206362 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: C7880D5A-71DD-4F26-965F-087AA2C3A7C6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000002062a993
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...esAudio.WavesLib_9.1.9.1.60 0x21c42824 _GLOBAL__I_managerInitializer + 60

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9a896382 kevent + 10
1 libSystem.B.dylib 0x9a896a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9a895f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9a895cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9a895781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9a8955c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x9a86fb36 semaphore_wait_trap + 10
1 ...idesign.framework.digitrace 0x0150698a digitrace_initialize + 10122
2 ...idesign.framework.digitrace 0x0150b0df DigiTraceIsActiveFunc + 1263
3 ...idesign.framework.digitrace 0x0150b265 DigiTraceIsActiveFunc + 1653
4 ...idesign.framework.digitrace 0x0150b3c1 DigiTraceIsActiveFunc + 2001
5 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
6 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x9a86fafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a870267 mach_msg + 68
2 com.apple.CoreFoundation 0x94b572df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94b563c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94b5c304 CFRunLoopRun + 84
5 ...gidesign.framework.ProTools 0x12842bb7 MFortressHWBPEntryPoint_exit_mfort6317_ + 27551021
6 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
7 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9a86fafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a870267 mach_msg + 68
2 ...gn.framework.CoreFoundation 0x0024f382 Sys_MachExceptionHandler::Init(bool, int) + 706
3 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
4 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9a86fafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a870267 mach_msg + 68
2 com.apple.CoreFoundation 0x94b572df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94b563c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94b5c304 CFRunLoopRun + 84
5 com.digidesign.framework.DAE 0x13b06157 FicIsAlive + 983
6 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
7 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x9a87baca ioctl + 10
1 ...n.framework.PlatformSupport 0x008c8e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 ...n.framework.PlatformSupport 0x008d352e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 ...gn.framework.CoreFoundation 0x00249856 Sys_BlockingTimer:estroy(Sys_BlockingTimer*&) + 886
4 ...gn.framework.CoreFoundation 0x0022d290 Sys_RawThreadTimerTask::Exec() + 64
5 ...gn.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
6 ...gn.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7 ...n.framework.PlatformSupport 0x008c92a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
9 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x9a87baca ioctl + 10
1 ...n.framework.PlatformSupport 0x008c8e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 ...n.framework.PlatformSupport 0x008d352e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 ...gn.framework.CoreFoundation 0x00249856 Sys_BlockingTimer:estroy(Sys_BlockingTimer*&) + 886
4 ...gn.framework.CoreFoundation 0x0022d290 Sys_RawThreadTimerTask::Exec() + 64
5 ...gn.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
6 ...gn.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7 ...n.framework.PlatformSupport 0x008c92a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
9 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9a87baca ioctl + 10
1 ...n.framework.PlatformSupport 0x008c8e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 ...n.framework.PlatformSupport 0x008d352e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 com.digidesign.framework.DAE 0x13b74180 FicGetContiguousMemRequirements + 150336
4 ...gn.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
5 ...gn.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
6 ...n.framework.PlatformSupport 0x008c92a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
7 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
8 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x9a86fc0e mach_wait_until + 10
1 ...ple.CoreServices.CarbonCore 0x92a057f0 MPDelayUntil + 43
2 ...ple.CoreServices.CarbonCore 0x92a15226 Delay + 107
3 ...opellerheads.rewire.library 0x1e0b5654 RWIsReWireMixerAppRunningImp + 30420
4 ...opellerheads.rewire.library 0x1e0c4228 RWIsReWireMixerAppRunningImp + 90792
5 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
6 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x9a86fb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a89d6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a8cc5a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92981b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x929818ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x929a5b8b TimerThread + 97
6 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
7 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 11:
0 libSystem.B.dylib 0x9a86fb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a89d6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a8cc5a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92981b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x929818ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x92a15092 DeferredTaskThread + 84
6 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
7 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 12:
0 libSystem.B.dylib 0x9a86fafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a870267 mach_msg + 68
2 ??? 0x21e75c97 0 + 568810647
3 ??? 0x21e75bd1 0 + 568810449
4 libSystem.B.dylib 0x9a89d259 _pthread_start + 345
5 libSystem.B.dylib 0x9a89d0de thread_start + 34

Thread 13:
0 libSystem.B.dylib 0x9a895412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a8959a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a8955c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x8fe0ec00 ecx: 0x00000001 edx: 0x00000000
edi: 0x204607b7 esi: 0x204606a0 ebp: 0xbfff84f8 esp: 0xbfff84f4
ss: 0x0000001f efl: 0x00010296 eip: 0x21c42824 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2062a993


(some text removed to get post to size)

Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.93 GHz, 8 GB, SMC 1.39f5

PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,6,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@6,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@6,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-4@6,6,0
PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@9,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@9,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@9,6,0

[crizdee]

Hi,

Ah, Weston-super-mud i know it well.

Have you tried uninstall Waves and re-installing?

Also trash the waves prefs? user/library/prefs/Waves preferences. Before re-installing.

Any old waveshells in the plugins folder Library/App Support/Digidesign/plugins


Chris

[mcnichols]

Thanks Chris.

Waves got back to me with a similar suggestion - here's what they said:

Please go to: SysHD/Users/Current User/Library/Preferences/ and trash the folder named "Waves Preferences".
Now go to: SysHD/Users/Current User/Library/Caches/ and trash the folder named "Waves".
Launch Pro Tools and when Waves Preferences window pops-up, check only "Re-scan all plug-ins" and "Don't show me again".

It seems to have worked! One point of confusion though, the 're-scan all plugs' asked me to locate two Waves folders (version 8 and version 9) and there was only one in my system. I pointed it to the same folder each time.

Hope someone else finds this useful.

[crizdee]

Originally Posted by mcnichols

One point of confusion though, the 're-scan all plugs' asked me to locate two Waves folders (version 8 and version 9) and there was only one in my system. I pointed it to the same folder each time.

Hi,

Thats usually a sign that you have 2 waveshells in the plugins folder, so you might have waveshell 8 and waveshell 9 in the plugs folder.

They can live together if the appropiate plugins have been installed. (This is what i do as i run most as version 8 and the newer plugs as version 9) I have to install version 8 first then install just the separate ones i want from version 9. this is because version 9 broke scroll wheel support for me



Chris

[mcnichols]

Sad to report that the saga of random crashes is continuing, usually when starting or quitting PT or a PT session. The threads that are crashing or hanging now point to non-specific kernel issues (com.apple…), and I can't see a common denominator as yet.

So, it looks like I may have to reinstall PT and the OS, hence a supplementary question. I'm currently using PT HD 10.3.7, Accel 3 cards, on a Nehalem Mac Pro, quad core, 8G memory OS 10.6.8. Has anyone with a similar setup found upgrading the Mac OS (10.7 or 10.8) to be noticeably beneficial or otherwise, in terms of stability or performance? Any input much appreciated, and thanks in advance.

[songman]

Originally Posted by mcnichols

Sad to report that the saga of random crashes is continuing, usually when starting or quitting PT or a PT session. The threads that are crashing or hanging now point to non-specific kernel issues (com.apple…), and I can't see a common denominator as yet.

So, it looks like I may have to reinstall PT and the OS, hence a supplementary question. I'm currently using PT HD 10.3.7, Accel 3 cards, on a Nehalem Mac Pro, quad core, 8G memory OS 10.6.8. Has anyone with a similar setup found upgrading the Mac OS (10.7 or 10.8) to be noticeably beneficial or otherwise, in terms of stability or performance? Any input much appreciated, and thanks in advance.

I started a similar thread in Protools 10 Discussion, PT HD 10.3.7 (also PCIe Accel 3) always crashes on quit. Other than that it runs perfectly.

Cheers, Bob

[Craig F]

Sad to report that the saga of random crashes is continuing, usually when starting or quitting PT or a PT session. The threads that are crashing or hanging now point to non-specific kernel issues (com.apple…), and I can't see a common denominator as yet.

Non-specific Kernel crashes make me think of bad RAM

[mcnichols]

Thanks Craig.

I've done extensive hardware checking with Tech Tool Pro, and nothing has ever come back as suspect.

However, a cautiously positive update: I found a reference on another website to making the recording drive 'permissions agnostic'. On 10.6.8 this is simply a check-box on the 'Get Info' dialogue, and, with fingers crossed and touching everything wooden in the vicinity, so far so good. A full 3 day session, recording, overdubbing and mixing four songs and no crashes.

I'm still interested in any experiences with Accel systems under 10.7 and 10.8 though, as I suspect the next plug-in purchase may well force the move to a newer OS.

[Craig F]

I have not found a good RAM checker, the tester said it's good but Pro Toosl hates it

But Drive Permissions are a good place to start

[mcnichols]

Season's greetings to all.

UPDATE: since making the audio drive 'permissions agnostic' the crashes seem to have stopped. However, there has been one unfortunate and serious consequence. On opening sessions saved prior to the permissions change all is fine APART from ALL instances of the Novaltech Character plugin losing their adjusted settings and returning to factory default (i.e. effect 'off'). Both TDM and RTAS versions the same. This is pretty disastrous as it's a plug I use extensively, on almost everything to some degree. All other plugins appear to be unaffected.

So, any suggestions as to how to force PT to look for the individual settings?

Thanks in advance.