just updated to vista, now pro tools does not work

[Punch Drunk]

ive literally spent an entire day installing and uninstalling pro tools, being stuck on a 32 bit operating system is already annoying me, i'm pretty much about to sell my 002r and buy a motu + cubase or somthing else that is actually reliable.

here's a list of the methods ive tried and the results:

-install pt8 on a freshly installed vista:
pt installs, on first open, gets stuck on either dae or preferences, dont remember. tried running in compatibility mode, normal, user account control is turned off, same issue.

-complete uninstall, removall of folders, etc, then install of pt 7.4:
"pro tools has stopped working" error after install and first run. compatibility mode has no effect, user account control is off. here's probly the most interesting part of them all. i remember reading people getting 64bit vista working by installing and uninstalling 7.4, but keeping folders and preferences, then installing 8, so i tried that.

-uninstall of 7.4, keep folders/preferences/drivers, and install pt8:
works...sort of. the program acts like i have no ram and the processor from the stone age. with buffer times increased or using settings that previously worked in xp, the most i could get, was sound playing for a second maybe two, then it cuts off with a buffer overrun error.

-uninstalled 8, reinstalled 7.4, uninstalled and left folders/preferences/etc like the time before it:

works again, less of a buffer isssue this time, but a loud whining noise plays constantly on all tracks..and even shows visually on the volume faders.. wierdiest thing ive ever seen. tried opening different sessions, compatibility mode, turning on and off different hardware. same thing

-complete uninstall again. re-download of pt 8 (get the same files, so that was a waste), reinstall of pt 8, update pace drivers again just to be safe, uninstall internet explorer 8, delete preferences folders, etc:

pro tools installs and loads and hangs at "reading preferences"

-uninstall and reinstall exactly as above:

pro tools installs and first launch yeilds "pro tools has stopped working"




i'm completely baffled how a system that one day ago functioned perfectly fine with pro tools since 6.4 to pt8, now can't run any of them, and gives a different result at every install.

[jmitchell1532]

Which version of Vista? If it's 64-bit, it's not compatible. There are dozens of threads on this already.

Post a Sandra Report (located in the "Help Us Help You" thread) and so w can get a better idea of your specs.

[Punch Drunk]

^^32 bit ultimate...i know i didnt state that, but i wouldnt try to install it on something that downright wasnt compatible, and i did make references to being stuck on 32 bit and such. forgive me for leaving the sandra print out, like i said, this is a fresh install, i was literally downloading sandra right now to edit my post, i didnt think anyone would reply so quick. heres the print out:

SiSoftware Sandra

System
Model : ASUSTEK COMPUTER INC P5W DH Deluxe
Workgroup : WORKGROUP
Host Name : Studio
User : War Machine

Processor
Model : Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Speed : 2.4GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

System
Mainboard : ASUSTeK Computer INC. P5W DH Deluxe
BIOS : American Megatrends Inc. 2801 (07/10/2008)
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2GB DIMM DDR2

Chipset
Model : ASUS 82975X Memory Controller Hub
Front Side Bus Speed : 4x 267MHz (1GHz)
Total Memory : 8GB DIMM DDR2

Memory Module(s)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)

Video System
Adapter : NVIDIA GeForce 9800 GTX+ (128 SM4.0 1.7GHz, 512MB DDR3 2x1.12GHz, PCIe 1.00 x16)
Adapter : NVIDIA GeForce 9800 GTX+ (128 SM4.0 1.7GHz, 512MB DDR3 2x1.12GHz, PCIe 1.00 x16)
Adapter : NVIDIA GeForce 9800 GTX+ (128 SM4.0 1.7GHz, 512MB DDR3 2x1.12GHz, PCIe 1.00 x16)

Graphics Processor
Adapter : NVIDIA GeForce 9800 GTX+ (128SP 1.84GHz, 512MB 2x1.12GHz)
Adapter : NVIDIA GeForce 9800 GTX+ (128SP 1.84GHz, 512MB 2x1.12GHz)

Storage Devices
WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache) : 932GB (C:) (D:) (E:) (F:) (G:) (H:) (I:) (J:)
SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (O:) (P:) (Q:) (R:) (S:)
IOMEGA ZIP 250 (ATA) : N/A (B:)
WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (K:) (L:) (M:) (N:)
Sony USB HS-CF Card (USB) : N/A (W:)
Sony USB HS-xD/SM (USB) : N/A (X:)
Sony USB HS-MS Card (USB) : N/A (Y:)
Sony USB HS-SD Card (USB) : N/A (Z:)
SATA HL-DT-STBD-RE G (RAID, BD-RE, DVD+-RW, CD-RW) : N/A (T:)
HP DVD Writer 840b (ATA33, DVD+-RW, CD-RW, 2MB Cache) : N/A (U:)

Logical Storage Devices
Removable Drive (B:) : N/A @ IOMEGA ZIP 250 (ATA)
Main OS (C:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (D:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (E:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (F:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Videos 2 (G:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (H:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (I:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Music (J:) : 116GB (NTFS) @ WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Hard Disk (O:) : 10GB (NTFS) @ SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Production (P:) : 110GB (NTFS) @ SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Sessions 1 (Q:) : 112GB (NTFS) @ SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Sessions 2 (R:) : 112GB (NTFS) @ SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Sessions 3 (S:) : 121GB (NTFS) @ SAMSUNG HD501LJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
backup prog (K:) : 116GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
backup misc (L:) : 117GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
games (M:) : 117GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
videos (N:) : 116GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (T:) : N/A @ SATA HL-DT-STBD-RE G (RAID, BD-RE, DVD+-RW, CD-RW)
Optical Drive (U:) : N/A @ HP DVD Writer 840b (ATA33, DVD+-RW, CD-RW, 2MB Cache)
3.5" 1.44MB (A:) : N/A
Removable Drive (W:) : N/A @ Sony USB HS-CF Card (USB)
Removable Drive (X:) : N/A @ Sony USB HS-xD/SM (USB)
Removable Drive (Y:) : N/A @ Sony USB HS-MS Card (USB)
Removable Drive (Z:) : N/A @ Sony USB HS-SD Card (USB)

Peripherals
LPC Hub Controller 1 : ASUS 82801GB/GR (ICH7) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627DHG
Audio Device : ASUS 82801G (ICH7) High Definition Audio
Audio Codec : Realtek Semiconductor 0882h
Serial Port(s) : 1
Disk Controller : ASUS 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : ASUS 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
Disk Controller : ASUS P5B [JMB363]
USB Controller 1 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : ASUS 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : ASUS TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Digital Camera : IOMEGA ZIP 250 (USB)
Digital Camera : USB HS-CF Card (USB)
Digital Camera : USB HS-MS Card (USB)
Digital Camera : USB HS-SD Card (USB)
Digital Camera : USB HS-xD/SM (USB)

Network Services
Network Adapter : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
Network Adapter : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller #2 (Ethernet, 100Mbps)
Wireless Adapter 1 : Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter (802.11g (ERP), 54Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Ultimate 6.00.6002 (Service Pack 2)
Platform Compliance : x86

Windows Experience Index
Current System : 5.3

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[rqstudio]

I'm sorry, you probably mentioned this also but the thread is a bit long and I guess I have A.D.D. But did you say PT worked on this same puter with XP and 7.4? Do other PCU hogs run on the new setup? (like a video editing program?) This sounds like a problem I had while doing some upgrading I had to swap out a perfectly good ATI video card because it didn't play nice with Vista 32. When I posted about it a lot of people replyed that they switched from the NVIDIA GeForce 9800 GTX to an ATI. (exactly the opposit of what I had to do) It may be worth a try?

[TOM@METRO]

Is there any chance you have installed I.E.8?

[TOM@METRO]

It may be worth a try to go back to SP1.
Even though most have had little or no issue with SP2, Digi says the following:

• Although there are currently no known issues, Windows Vista SP2 is not yet officially qualified for use with Pro Tools systems. Should you choose to update to Vista SP2, be advised that is an unsupported configuration at this time.
• If you choose to update to Windows Vista SP2, it is strongly recommended that you backup your system and create a restore point before updating to SP2, should you encounter any problems after installing the update.

[mykhal c]

what OS did you use prior to your latest install?? XP?

WDC WD10EACS-00D6B0 (1TB, SATA300, 3.5", 5400rpm, NCQ, 16MB Cache) : 932GB (C:) (D:) (E:) (F:) (G:) (H:) (I:) (J:) <=== this would be of concern to me. Vista brings a lotta bloat that XP didn't have. and this slow spinnin' drive 'could' be part of your problem.

[TOM@METRO]

...And all of the partitions on the system drive cause me to ask, where is PT installed?

[Socrates]

Originally Posted by TOM@METRO

Is there any chance you have installed I.E.8?

I was wondering the same thing.

[JMS40]

Benoni, it amazes me how you seem to get different results on computer issues here than nearly everyone else.
In the past month alone I have reverted two clients systems back from Vista ultimate to XP Pro . The performance difference with XP installed is stark.
You live a charmed life. :)