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  #1  
Old 05-17-2007, 08:19 AM
ChuckS ChuckS is offline
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Default PT 6.4cs9 with 001 Import/Drag-Drop Broken - Any help?

I'm working long distance with someone and I've put 16 bit 44.1 WAV (not BWAV) files up for this gentleman to import into a session. He is not able to import or drag/drop file into a 6.4cs9 session. He gets an warning/error about session cannot support mixed audio formats when he tries to import even though the convert option is available. When he picks the file, clicks convert, and then clicks done, nothing happens. He should not need to convert because session IS 16/44.1. Drag and drop just does not work. These are good 16bit/44.1 files that I can use/import/drop/etc with no warnings or issues. I'm thinking that one or two things that may be a problem. 1) He's running 10.3.9 on an 800mhz G4 tower (Audio Version) that has been upgraded with a processor board (Sonnet I believe) to single 1.5ghz G4. Do/can those add in boards cause this kind of issue? 2) He ran Software Update and it of course updated Quicktime and iTunes to the most recent versions. I know that this has caused several 001 folks a lot of grief in the past, but everything works on the recording/mixing/plugs/etc side - just import/drag/drop is broken. Is this the cause of the problem and if so, any fixes short of reinstalling everything? Maybe just reinstall PT? Any help or suggestions are greatly appreciated. TIA
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Old 05-17-2007, 08:49 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: PT 6.4cs9 with 001 Import/Drag-Drop Broken - Any help?

How are you transferring the audio files to him?

Can he export from Pro Tools an audio file, then import it into a different session that has a different bit depth/sample rate? If so, that will tell us that it's something specific to these files and not his system.
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Old 05-17-2007, 09:19 AM
ChuckS ChuckS is offline
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Default Re: PT 6.4cs9 with 001 Import/Drag-Drop Broken - Any help?

Thanks for the quick response. The files originated on a Korg D1600mkII recorder and were transfered to another Mac via the USB drive feature (FAT format) of the D1600. They were transfered to the remote and my locations via iDisk upload/download. The files work fine with my rig - running 10.4.9 PT 7.3.1 on PPC dual 2.3 with no conversions, etc. I can just ADD the files to a 16/44.1 session using the import dialog or drag/drop. The files have the .wav extension and I examined the header with Soundhack and it is 16/44.1 He is not available to try the export until later today, but he said that he tried to import other WAV files from previous sessions/imports that had worked before and had the same problem. Thanks again.
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Old 05-17-2007, 01:49 PM
ChuckS ChuckS is offline
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Default Re: PT 6.4cs9 with 001 Import/Drag-Drop Broken - Any help?

OK - tried exporting an audio file and then reimporting to another session. Export works fine, but same on import the exported file - doesn't work. When he clicks the Done button, nothing happens. The Import dialog window remains open and it doesn't offer the Save File Dialog which is usually the next step. Drag-Drop also broken for the exported file.
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PT 2019.6 DP 10.01 VEP 7.x Komplete Audio6 HP Envy 8G i7 Quad Laptop Win10 (x64 1903)
PT 2019.6 DP 10.01 VEP 7.x 828mkII ADA8200 MTP-AV 2011 Mac Mini i7 Quad High Sierra.6 (end of the OS road for the 2011 Mini)
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Old 05-18-2007, 09:18 AM
ChuckS ChuckS is offline
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Default Re: PT 6.4cs9 with 001 Import/Drag-Drop Broken - Any help?

Bump - One more try before we start the reinstall process. This is a strange one - everything but import/drag-drop is working fine. Any ideas - TIA.
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