Strike 1.5 Authorisation Error

[GRock41]

Originally Posted by FLi

That's not true, they have been very helpful with me over the last few weeks. Just drop them an e-mail on the website and they send you an e-mail.

Glad to hear they've been helpful to you. I did receive one email but when I replied to that with a few more questions....absolutely no response. Do you have a secret customer service contact? I gather they are quite busy at the moment with major server issues.

[GRock41]

Originally Posted by jglunt2112

I think this is an iLok problem

But what aspect of the iLok is it?
There are a huge amount of posts out there about the issues that the new License Manager software has caused, but as my OS is too old to run that program, my issue is not with that aspect of the iLok process. But is it a hardware issue - has the dongle failed - or is it some other software issue. I am finding it impossible to find anyone at Pace or Avid who can offer some procedural diagnostics.

[actualsizeaudio]

Originally Posted by FLi

Same problem here. Strike worked and now it doesn't. The license is on the same ilok as ProTool, I can open ProTools but not Strike. Currently chatting to iLok to resolve the issue.

I've got this issue with PT10.3.6 and Strike 1.5

Was there ever any resolution?