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  #1  
Old 01-27-2010, 06:59 AM
epu epu is offline
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Default URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Computer - Dell Optiplex 760

Never mind that it is a Dell, because its happening on some other PCs as well here where I teach (Brand New). If I install any version of PT w/MBox 1, and then uninstall and reinstall to use our new shiny MBox2, the INSTALLING DIGIDESIGN HARDWARE drivers passes and the drivers never install.

Upon uninstalling, I have deleted every reference to Digidesign in the Registry, I have used PT Nuke and the PT8 Uninstaller utility. Still the MBOX2 drivers never install. If I try to attach it and install the driver manually after PT8 "fully installs", I get a CODE 10 DEVICE CANNOT START ERROR. - WINDOWS XPSP3

Am I missing something here? I've even went as far to uninstall all of the USB Controllers (they reinstall automatically) and then reinstalling.
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Old 01-27-2010, 08:30 AM
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Have you run the MBox2 and it's cable on another system to be sure all is well with it.

Also, with some store bought computers, I have found it best to be sure you have wiped the proprietary version of Windows from your hard drive and use a stock Microsoft version of the OS.
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  #3  
Old 01-27-2010, 08:34 AM
epu epu is offline
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

I sure did Tom. And it installed fine on the other system(s). I have this problem only on systems for which I previously installed MBox 1.
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Old 01-27-2010, 08:38 AM
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Does this happen on your P5K system?
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Formerly hobotom

Pro Tools Ultimate 2020.5 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #5  
Old 01-27-2010, 08:38 AM
albee1952 albee1952 is offline
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Posting a Sandra report may help get an answer.
Help us help you - what you need to know before posting!
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  #6  
Old 01-29-2010, 12:29 PM
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Hardware


SiSoftware Sandra
Computer
Model : Dell OptiPlex 760
Workgroup : WORKGROUP
Host Name : D9195PJ1
User : Administrator
Processor
Model : Intel(R) Core(TM)2 Duo CPU E7300 @ 2.66GHz
Speed : 2.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing
Computer
Mainboard : Dell 0G214D
BIOS : Dell A02 02/18/2009
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.22GB DIMM DDR2
Chipset
Model : Dell Q45/Q43 DRAM Controller
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 4GB DIMM DDR2
Shared Memory : 32MB
Memory Bus Speed : 2x 399MHz (798MHz)
Memory Module(s)
Memory Module : Samsung M3 78T2863EHS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Samsung M3 78T2863EHS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Samsung M3 78T2863EHS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Samsung M3 78T2863EHS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Video System
Video Adapter : Intel(R) 4 Series Internal Chipset (8 SP, 1GB DDR3, Integrated Graphics)
Storage Devices
Hitachi HDP725025GLA380 (250GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache) : 233GB (C:)
HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 8GB (D:)
Disk : 425MB (F:)
Logical Storage Devices
Hard Disk (C:) : 233GB (NTFS) @ Hitachi HDP725025GLA380 (250GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache)
Pro Tools LE (D:) : 8GB (CDFS) @ HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Nero-NE8114 (F:) : 425MB (UDF) @ Disk
Peripherals
LPC Hub Controller 1 : Dell LPC Interface Controller
LPC Legacy Controller 1 : T1 8D-01h
Audio Device : Dell HD Audio Controller
Serial Port(s) : 2
Parallel Port(s) : 1
Disk Controller : Dell Q45/Q43 PT IDER Controller
Disk Controller : Dell 6 port SATA AHCI Controller
USB Controller 1 : Dell USB UHCI Controller #4
USB Controller 2 : Dell USB UHCI Controller #5
USB Controller 3 : Dell USB UHCI Controller #6
USB Controller 4 : Dell USB EHCI Controller #2
USB Controller 5 : Dell USB UHCI Controller #1
USB Controller 6 : Dell USB UHCI Controller #2
USB Controller 7 : Dell USB UHCI Controller #3
USB Controller 8 : Dell USB EHCI Controller #1
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus
Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Microsoft Office Document Image Writer Driver (200x200)
Network Services
Network Adapter : Intel(R) 82567LM-3 Gigabit Network Connection - Packet Scheduler Miniport (Ethernet, 100Mbps)
Power Management
Mains (AC) Line Status : On-Line
Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86


Software
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  #7  
Old 01-29-2010, 11:08 PM
epu epu is offline
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

Anyone?
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  #8  
Old 01-30-2010, 02:28 AM
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Default Re: URGENT - What Would Prevent Digidesign Hardware Drivers From Installing On A PC?

I don't see any obvious reasons for not being able install drivers. If the MBox2 is working properly I would re-install Windows and go from there. The questions I would have about your computer should not prevent installation.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2020.5 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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