Pro Tools Won't Open

[dg27]

Had an iLok problem; had to uninstall and reinstall iLok Manager. Now iLok Manager is fine and shows all my licenses as activated.

But PT 12.8.3 is saying that I'm trying to use a version that's newer than my PT license permits.

I have the Pro Tools Plan and it's active till 2024.

Has anyone ever run into something like this?

[musicman691]

Originally Posted by dg27

Had an iLok problem; had to uninstall and reinstall iLok Manager. Now iLok Manager is fine and shows all my licenses as activated.

But PT 12.8.3 is saying that I'm trying to use a version that's newer than my PT license permits.

I have the Pro Tools Plan and it's active till 2024.

Has anyone ever run into something like this?

What does ILM say for your PT license asset? When you say you had an iLok problem what exactly happened? Did your iLok fail or what?

I'd do the usual and dump prefs/databases and then reinstall PT 12.8.3

[TOM@METRO]

Try re-syncing your ilok again.

[dg27]

Originally Posted by TOM@METRO

Try re-syncing your ilok again.

That was the first thing I tried.

Originally Posted by musicman691

What does ILM say for your PT license asset? When you say you had an iLok problem what exactly happened? Did your iLok fail or what?

I'd do the usual and dump prefs/databases and then reinstall PT 12.8.3

ILM shows Pro Tools Plan as activated on the iLok. Everything looks normal there.

The problem I had started when PT 12.8.3 said it couldn't find the installation. I went to ILM and it said a background process file was missing. I uninstalled ILM and reinstalled. But I still get an error when trying to open PT.

Really trying to avoid reinstalling PT.

Thanks.

[musicman691]

Originally Posted by dg27

That was the first thing I tried.



ILM shows Pro Tools Plan as activated on the iLok. Everything looks normal there.

The problem I had started when PT 12.8.3 said it couldn't find the installation. I went to ILM and it said a background process file was missing. I uninstalled ILM and reinstalled. But I still get an error when trying to open PT.

Really trying to avoid reinstalling PT.

Thanks.

I know it says activated. What I asked was what exact license asset does ILM show you have? As to reinstalling PT it's a doddle - you just install right over the top of the old installation.

You say PT 12.8.3 couldn't find the installation - what installation?
When you ran ILM and it said a background process file was missing - was ILM missing a file or what?

[dg27]

I called Avid. Turns out my ILM was way out of date (I had no idea).

Installed the newest version and that resolved everything.

Thanks for all the help from those who weighed in.

FWIW:

Originally Posted by musicman691

I know it says activated. What I asked was what exact license asset does ILM show you have?

It says Pro Tools Plan.

Originally Posted by musicman691

You say PT 12.8.3 couldn't find the installation - what installation?

It's error I've never seen and only saw once. It said something like it could not find a valid Pro Tools installation.

Originally Posted by musicman691

When you ran ILM and it said a background process file was missing - was ILM missing a file or what?

Apparently yes.