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Old 01-16-2018, 12:53 PM
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bobdamit bobdamit is offline
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Default The Mythical Download Link

Hello.

New to Avid and new to this forum. I purchased Pro Tools 12 yesterday directly from Avid. My Debit card has been billed $613. The last page in the transaction said an email with a download link would be sent to my email address. Well, it's been 24 hours and nothing (and no, not in spam either).

Also, my purchase is still NOT showing in the "My Products and Subscriptions" tab in my Avid master account. The only thing showing is the Protools | First which I downloaded several weeks ago.

Is this a typical/expected delay or is something wrong? I have opened a ticket and even that did not generate an automated email to my email address.

What's next? So far, not terribly impressed with the e-commerce experience at Avid.

Thanks for any advice

-Bob
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Old 01-16-2018, 12:57 PM
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Default Re: The Mythical Download Link

If you look under products not yet downloaded you might find something worth while .
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Old 01-16-2018, 12:59 PM
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Default Re: The Mythical Download Link

Quote:
Originally Posted by Southsidemusic View Post
If you look under products not yet downloaded you might find something worth while .
Thanks Christopher. Been looking there as well and nothing is there.
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Old 01-16-2018, 01:01 PM
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Default Re: The Mythical Download Link

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Originally Posted by bobdamit View Post
Thanks Christopher. Been looking there as well and nothing is there.
First off Welcome to the Community

If you dont find anything by end of day let me know and I will escalate this to Avid for you. Whats your asc code number? You can post it here without any worry.
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Old 01-16-2018, 01:41 PM
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Default Re: The Mythical Download Link

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Originally Posted by Southsidemusic View Post
First off Welcome to the Community

If you dont find anything by end of day let me know and I will escalate this to Avid for you. Whats your asc code number? You can post it here without any worry.
Hi Christopher and thank you. Not sure what an ASC code number is. I have received zero correspondence about the order. The only evidence that it went through is on my bank statement :) My master account user name is my email bobdamit at gmail

I am currently using a demo download of 11.x which will be timing out in a few days. I have been evaluating several DAWs and decided to proceed with Pro Tools and purchase 12.x

If you take a peek at my profile, you'll see that I have some experience with pro audio software development and distribution :)

Thank you very much once again for your help!

-Bob
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