iLok License Surrender Issues

[Bruce Paine]

Originally Posted by olamo

I have mistakenly chosen the PT 11 + cptk -> PT11 HD online order path.. Which should have been the 9/10 + cptk upgrade path! Didn't even know there existed an upgrade form PT 11 to PT 11HD?! Same price and everything, but no use to me.

And naturally I'm asked to surrender the PT 11 bundle that I don't have, arrgr!!
I'm stuck

Check the Private Message I sent you.

[camquintero]

I believe I'm having a similar issue with the surrender of the license for Pro Tools 11. I got the complete bundle but I don't have Pro Tools 11 HD, only PT 11 and I can't unlock the group in order to activate the license just for Pro Tools 11.

Some help will be appreciated!

Thanks

[Bruce Paine]

Originally Posted by camquintero

I believe I'm having a similar issue with the surrender of the license for Pro Tools 11. I got the complete bundle but I don't have Pro Tools 11 HD, only PT 11 and I can't unlock the group in order to activate the license just for Pro Tools 11.

Some help will be appreciated!

Thanks

camquintero's license issue has been resolved by Avid CS.

[Mikael Johannes]

I just bought Eleven Rack + pro tools couple of days ago.
Ilok license manager shows blue flagged images on my products
(pro tools hd 11 bundle) and it says "surrender the following": complete production toolkit <----???? what is that.

If i click the complete-button i receive message: "one or more licenses to surrender cannot be found in your account"

This is my first pro tools installation.

[Bruce Paine]

Originally Posted by Mikael Johannes

I just bought Eleven Rack + pro tools couple of days ago.
Ilok license manager shows blue flagged images on my products
(pro tools hd 11 bundle) and it says "surrender the following": complete production toolkit <----???? what is that.

If i click the complete-button i receive message: "one or more licenses to surrender cannot be found in your account"

This is my first pro tools installation.

Hi Mikael, we had another one of those over the last 24 hours. I was told it was a temporary glitch, and Avid CS took care of that one. I forwarded your info to them and asked them to take a look at your registration as well. If it's the same thing, they should be able to just correct it and deposit your Pro Tools 11 Bundle in your iLok account.

[Maurixio]

I bought PT 11 + Mbox Pro but I have problems with the activation of the licenses and the transfer into the key iLock. The panel in first time returns iLok License Manager Error Summary. I reset and re installed iLok License Manager but now it seems even the iLok!


- ACTIONS REPORT

I uninstalled PACE License Support Win32 (installed in previous 29/08/2013)

PC Off / Restart

Download latest iLok License Manager x 32-bit for Windows Vista
(I'm activating the licenses with a different computer from the DAW that is 64-bit)

unzip and install

restart
Open iLok License Manager
I see my available licenses in the panel
iLok License Manager does not see the iLok USB
Closed iLok License Manager
Changed USB port
Open iLok License Manager / Signin
it does not see the iLok USB
I wait, maybe the system is unlocked after a while, but... nothing!

Restart with the iLok inserted

The iLok appears in iLok License Manager but is not active (gray)!

I removed it from my account iLok License Manager from the panel via iLok Remove From Your

I tried to turn it back on but d does not appear the functionality to reactivate

I created a new iLok account
Here, too, do not see the iLok USB

I went back to the previous account and I'm stuck in this situation:

- I see the licenses of Pro Tools 11 (panel iLok License Manager), but not the iLok USB

What should I do?
thanks

[Bruce Paine]

Originally Posted by Mikael Johannes

I just bought Eleven Rack + pro tools couple of days ago.
Ilok license manager shows blue flagged images on my products
(pro tools hd 11 bundle) and it says "surrender the following": complete production toolkit <----???? what is that.

If i click the complete-button i receive message: "one or more licenses to surrender cannot be found in your account"

This is my first pro tools installation.

Avid CS has corrected the licenses in your iLok account. You should be able to put the correct license on your iLok now.

[Bruce Paine]

Originally Posted by Maurixio

I bought PT 11 + Mbox Pro but I have problems with the activation of the licenses and the transfer into the key iLock. The panel in first time returns iLok License Manager Error Summary. I reset and re installed iLok License Manager but now it seems even the iLok!

I created a new iLok account
Here, too, do not see the iLok USB

I went back to the previous account and I'm stuck in this situation:

- I see the licenses of Pro Tools 11 (panel iLok License Manager), but not the iLok USB

What should I do?
thanks

This is the same issue that the previous 2 posters had, a one day glitch in the registration process.

Avid CS can put the correct license on your account, but I need you to email me the iLok account information for both accounts. My email is below...

[Mikael Johannes]

Originally Posted by Bruce Paine

Avid CS has corrected the licenses in your iLok account. You should be able to put the correct license on your iLok now.

Yes! Now it´s working fine! Thanx

[Maurixio]

Originally Posted by Bruce Paine

This is the same issue that the previous 2 posters had, a one day glitch in the registration process.

Avid CS can put the correct license on your account, but I need you to email me the iLok account information for both accounts. My email is below...

I followed the procedure recommended ( http://duc.avid.com/showthread.php?p...98#post2049598 ) but I did not get positive results with iLok.

... in step 4 does not appear any iLok

1 Unplug all iLoks from your computer. (ok)
2 Launch iLok License Manager. (ok)
3 Plug in ONE iLok. (ok)
4 Double-click the plugged in iLok in the left-hand location column to open the Details Pane. ( does not appear any iLok)
5 Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
6 Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account


I still have productions with PT11 blocked ...