iLok License Surrender Issues

[Bruce Paine]

Originally Posted by Maurixio

I followed the procedure recommended ( http://duc.avid.com/showthread.php?p...98#post2049598 ) but I did not get positive results with iLok.

... in step 4 does not appear any iLok

1 Unplug all iLoks from your computer. (ok)
2 Launch iLok License Manager. (ok)
3 Plug in ONE iLok. (ok)
4 Double-click the plugged in iLok in the left-hand location column to open the Details Pane. ( does not appear any iLok)
5 Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
6 Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account


I still have productions with PT11 blocked ...

Posting the following the help other users, and to let tech support know that this one has been resolved. Maurixio emailed me that he was able to install his Pro Tools 11 license on his iLok:

So....I tried the procedure on another pc and....
it seems that everything works.