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#11
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Re: Download-Links in my user account not working
FYI- We are having some intermittent trouble with the display of downloads (Product Details and Download Links > Show) and are working on this. Please try back in a bit if your files are not showing under products in your account.
Thanks, JC Last edited by DigiTechSupt; 07-03-2014 at 12:53 PM. Reason: Multiple threads on this topic merged. |
#12
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Re: Download-Links in my user account not working
Looks like it is working now....thanks guys. Metered internet connection at the house, work is a free for all, and as much as you can download in 8 hours....Thanks again.
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#13
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Re: Download-Links in my user account not working
Quote:
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#14
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Re: Download-Links in my user account not working
Thanks Jack. We reproduced both errors - files listed but links to 404 errors as well as no files listed. Both issues have been solved.
Regards, JC |
#15
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Re: Download-Links in my user account not working
Thanks for the fix. Have a safe 4th!
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#16
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Re: Download-Links in my user account not working
All good now, downloaded, installed, and tested 11.2 on 10.9.4, all good.
Thanks Avid for the quick response! -dj
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iMAC 3.2GHz 6-core i7 250GB SSD (internal) 1TB SSD (external) 16GB RAM OSX 10.14.5 PT 2019.10 (last one) Waves Gold/RenMaxx v11 iZotope Ozone 8 Focusrite Clarett 8Pre Nord Stage 3 Nord Lead A1 DSI Mopho X4 |
#17
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Avid Downloads NOT working
Logged into my account
I can't download any products in my account. I tried Pro Tools 11.2, 11.1.3, 11.1.2 and the Download Manager will not successfully open. A window will appear, blank. Then I get a Firefox error window: "Server Not Found - Firefox cannot find the server at akmedia.digidesign.com" Been trying for 30 minutes. I even tried just right clicking on a file, to "save linked file as" but the download would never start, and just timed out. >>> admin edit: Please see this article for more info.
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor Last edited by DigiTechSupt; 12-10-2014 at 07:15 PM. Reason: Added link to KB article. -JC |
#18
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Re: Avid Downloads NOT working
I'm experiencing the same symptoms described in the threads started on July 3, 2014 (just a couple weeks ago) where people could not download files from their accounts.
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#19
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Re: Avid Downloads NOT working
I know we live in a world where everything cost something now, but there's not even a place where I can send an email directly to support. All I can find is the page where you have to have an ACS number or System ID number BEFORE you call.
I see the phone numbers, and there is still a "per incident" number, but only if you have that ACS (Avid Customer Support?) number. We used to could use a credit card for a support call.
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#20
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Re: Avid Downloads NOT working
My mistake It's ASC - Avid Support Code
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
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