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  #21  
Old 05-31-2020, 03:18 AM
zeukin95 zeukin95 is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Ok thank goodness this is happening for others too I thought it was my MBP or my Apollo acting up. I started getting these frequent freezes starting yesterday I'm on Mojave 10.14.6 and PT version 2020.3.0. I didn't update the latest Mac security update neither did I upgrade to the latest Pro Tools 2020.5.0 version so what's happening here?!?! It's really frustrating to work in PT at the moment.

Last edited by zeukin95; 05-31-2020 at 03:35 AM.
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  #22  
Old 05-31-2020, 03:25 AM
jeroengeerinck jeroengeerinck is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

By the way:

I'm currently on high sierra, 10.13.6 (17G7024)

updating avid link and PT to 2020.5 seemed to fix the issue.
Immediately after I did a live stream concert, so really needed to go online.

I just tested my protools again, seems to still be ok now, online no issues.
We'll see over the next few days how it develops.
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  #23  
Old 05-31-2020, 05:05 AM
martijane martijane is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Quote:
Originally Posted by jes View Post
Same, started today a few days after 2020.5 update
I'm on Mac OS X 10.13.6
Gonna try to roll back to 2020.3 I guess?
I did the opposite (2020.3 to 2020.5) and it worked. Probably just by chance.
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  #24  
Old 05-31-2020, 05:23 AM
PPM6 PPM6 is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Wow, not just me then! I assumed it was something on my system.

I too upgraded to 2020.5 yesterday, but no fix. I'll try switching off wifi until there's a permanent fix. I have a big backlog of radio and podcast stuff to make, so hopefully it's resolved soon...

Good luck everyone.
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  #25  
Old 05-31-2020, 07:00 AM
virtualG virtualG is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

I had this too starting starting this morning and then found this :

https://www.pro-tools-expert.com/hom...then-read-this

I disconnected from the internet and it was still happening.

I then uninstalled 2020.5 and re-installed but chose "No" to the question at the end about giving anonymous data to Avid.

I didn't touch my ProTools preferences.

The re-install and selecting "No" seems to have fixed it for me. I'm connected back to the internet too and it's not happening.
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  #26  
Old 05-31-2020, 09:18 AM
JohnRivers JohnRivers is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Hey all

I too had this problem which started yesterday afternoon...I thought I was going mad!! Tried all the usual then today saw the post on Production Expert and a guy called Johan has found the answer. Re install PT but do NOT check the send data to Avid box. BTW I found simply unticking in PT prefs didn't work...had to be a re-install. All fine now...phew!!!
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  #27  
Old 05-31-2020, 10:51 AM
Marsdy Marsdy is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Like many others, this started happening to me yesterday.

According to Avid, it is an issue with in-app anonymous reporting but why so many yesterday? Is this anonymous reporting bi-directional? Is there a ticking time bomb in PT that went off yesterday?
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  #28  
Old 06-01-2020, 01:49 AM
jeroengeerinck jeroengeerinck is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

As I said before I updated my protools to 2020.5 and thought that was the fix for me
.
But I have to say that in the idea of making as little unnecessary connections to the outside world as possible, it also check the box for "no" when asked for the anonymous reporting.

So it seems very plausible that that one has/had a problem.

I also thinks it's weird that a lot of people experienced it at the same time, but it does make sense.
I remember about 2 year ago I started in my studio in the morning my protools crashed, and at the same time I got a message from my friend that he had ths same issue. Apparently we both just missed a protools update that fixed the problem.....
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  #29  
Old 06-01-2020, 08:03 AM
Rich Breen Rich Breen is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Like everyone else - same issue here 2 days ago (Saturday the 30th). Don't even have to have a session open, with Pro Tools running just going through the menus in Pro Tools gives the GUI stall problem. I turned off Avid App Manager / Avid Link, and disabled sending data to Avid. Turned everything including all peripherals off, restarted and things seem to be back to normal so far - hoping this doesn't return, as working without internet is not possible here given the number of remote sessions I'm doing on a daily basis.

Would REALLY like to see some response from Avid on this - clearly something they need to address! And FWIW, 2020.3/Mojave.
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  #30  
Old 06-01-2020, 08:08 AM
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reichman reichman is offline
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Default Re: PT freezing every 5 seconds, for 2 seconds

Quote:
Originally Posted by Rich Breen View Post
Like everyone else - same issue here 2 days ago (Saturday the 30th). Don't even have to have a session open, with Pro Tools running just going through the menus in Pro Tools gives the GUI stall problem. I turned off Avid App Manager / Avid Link, turned everything including all peripherals off, restarted and things seem to be back to normal so far - hoping this doesn't return, as working without internet is not possible here given the number of remote sessions I'm doing on a daily basis.

Would REALLY like to see some response from Avid on this - clearly something they need to address! And FWIW, 2020.3/Mojave.
Avid says they fixed it:

http://duc.avid.com/showthread.php?p...19#post2567919

But I haven't been brave enough to turn the anonymous usage data back on...
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