Plugin alliance authorization (merged threads)

[Glenjb]

Originally Posted by rus5

(since they clearly weren't listening - at least to me - through "normal channels", and didn't intend to, according to the email).

It says above that the email contains a link to official support forms. Seems that would be "normal channels" for this particular company.

Originally Posted by rus5

Its great some of you guys like their stuff; again, totally totally great! I haven't been so impressed.

I'm confused. why keep buying if you know you don't like them?

[rus5]

Originally Posted by Glenjb

It says above that the email contains a link to official support forms. Seems that would be "normal channels" for this particular company.



I'm confused. why keep buying if you know you don't like them?

Sorry, didn't understand the first comment. I went to their website and submitted a support request. As fast as I logged out, the email I described landed in my inbox. It reads like a response to sending them an email to an email address they don't monitor but I didn't do that. All I did was submit a support request though normal channels and out came the "we're not going to respond" email.

As for buying more of their plugins, you are exactly right. I wanted to try their "Vocal Enhancer" because I've been working a vocal problem and I wanted to see if it would help. I haven't ended up using any of their stuff in the past after experimenting with it but I decided to take another chance since the price was cut in half. And, its not too great like all their other plugins (my opinion) so I wasted $100 and I should have known better. It won't happen again.

[Sam C]

While trying to get into paypal at the PA site I accidentally purchased Brainworx V2. I wanted VSC-2. I emailed them Sunday and today they made the change for me. From my perspective they are very responsive and helpful.

And.... Maag EQ and VSC-2 are very fine plug ins. I've spent more time with Maag and it really is simple to get very good results.

[Southsidemusic]

Originally Posted by Sam C

From my perspective they are very responsive and helpful.

And.... Maag EQ and VSC-2 are very fine plug ins. I've spent more time with Maag and it really is simple to get very good results.

I did activate all the 3 activations for MAAG when we first bought it by accident after changing computers in our Newly built second studio room and after I emailed to get help it took about 10 mins then we had 3 new activations no questions asked. Then in august we purchased VSC-2 which BTW is AWESOME (we have access to the hardware version) at like 5500 USD and this sounds great but something went wrong and we ended up with BX Saturator and they fixed that in 30 minutes a friday evening so we ended up buying the Saturator aswell and couldn't be more impressed with their customer support but for the people who experienced issues I feel for you and understand dissapointment, we have bought way too many waves plugins we don't like but they would never answer us for a swap so Cudos to PA from our view atleast, the activation this past friday however had us reeling for a few hours (9) but after we waited it worked and 6 plugins for the price of 3 is a great deal and even a 15% off on the 50% from Audiodeluxe didn't make it worse

You are gonna love the MAAG and The VSC-2! Those are superb!

Christopher

[jryser]

Rus5 I do want to at least acknowledge ur plight and say I'm sorry for my own reaction. If I had to do over I would not have suggested deleting ur post. U were clearly upset. Regardless I find the DUC to be such a great wealth of info and always shudder when anyone feels attacked. So for what it's worth, that's my thoughts!


Sent from my PT beating heart

[rus5]

Originally Posted by jryser

Rus5 I do want to at least acknowledge ur plight and say I'm sorry for my own reaction. If I had to do over I would not have suggested deleting ur post. U were clearly upset. Regardless I find the DUC to be such a great wealth of info and always shudder when anyone feels attacked. So for what it's worth, that's my thoughts!


Sent from my PT beating heart

Totally accepted and appreciated - thanks!!!

[denka]

Originally Posted by rus5

Sorry, didn't understand the first comment. I went to their website and submitted a support request. As fast as I logged out, the email I described landed in my inbox. It reads like a response to sending them an email to an email address they don't monitor but I didn't do that. All I did was submit a support request though normal channels and out came the "we're not going to respond" email.

I've purchased in May/June a lot of PA plugins because they were one of the first companies that supported AAX 64 even before PT 11 official release. Due to some problems, I submitted support ticket as you did, got auto email with notice they will respond in a short time. I've learnt that "a short time" meant to be never in my case.

Plenty of AAXs choices these days so I don't need PA's support or plugins any longer.

From my experience, UA, Avid, IKM and Waves offer the fastest and the most reliable support.

[JFreak]

Originally Posted by denka

I submitted support ticket as you did, got auto email with notice they will respond in a short time. I've learnt that "a short time" meant to be never in my case.

And you have never tried again..?

[denka]

Originally Posted by JFreak

And you have never tried again..?

Nope, solved a problem with next PA & Avid updates a month later. In the meantime I was using other available options for AAX64 and PA's few plugs only for mastering in Wl8 (VST) if needed. :)