Fast Track Pro not recognized

[lDuff]

Since I formatted my PC, Windows doesn't list my Fast Track Pro on the Device Manager and doesn't try to install it's driver. I, however, downloaded the latest one, but it shows me this message: "Hardware Not Connected".

More Details:
-After the first formatting (this is the second one), turning the FTP on would result in a Blue Screen. Eventually I managed to make it work once, but it had some sort of clicking noise. After I rebooted my PC, the Blue Screen came back.

-My USB controllers on the Device Manager have that yellow triangle thingy, but it fails to install it's drivers.


Please help me

[JoelG]

Does the USB "Controller" have a yellow exclamation mark, or a USB "device" have a yellow question mark? If it is the controller, then it is a PC issue not a Fast Track problem. Also, are you connecting the Fast Track to a USB 3 port? If so try a USB 2.

Can you post your full system specs:http://duc.avid.com/showthread.php?t=336556

Joel

[lDuff]

I am connecting on a USB 2.

And yes, it has two USB Controllers with a yellow exclamation mark, but it fails to install the driver. No devices are shown.


SiSoftware Sandra

ID
Host Name : JoseVitor-PC
Workgroup : WORKGROUP

Computer
Model : GigaByte Z68XP-UD3
Chassis : GigaByte Desktop
Mainboard : GigaByte Z68XP-UD3
BIOS : Award (OEM) F8 10/11/2011
Total Memory : 7.92GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4C 3.49GHz/3.7GHz, 3.5GHz IMC, 2x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz, 8GB DIMM DDR3 1.6GHz/1.33GHz 64-bit

Memory Module(s)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Samsung SyncMaster
(1920x1080, 23.0")
Monitor/Panel : Samsung SAMSUNG
(1920x1080, 7.2")
Video Adapter : ATI Radeon HD 5800 Series (20CU 1600SP SM5.0 850MHz, 1GB DDR5 4.8GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : ATI Radeon HD 5800 Series (1600SP 20C 850MHz, 1GB DDR5 4.8GHz 256-bit)
Compute Shader Processor : ATI Radeon HD 5800 Series (1600SP 20C 850MHz, 1GB DDR5 4.8GHz 256-bit)

Storage Devices
WDC WD3200AAJS-00B4A0 (320.1GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 298GB
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (C:) (D:) (E:)
TSSTcorp CDDVDW SH-222AB (3.7GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 3GB (F:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (D:) : 293GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (E:) : 439GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 146GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
CD_ROM (F:) : 3GB (CDFS) @ TSSTcorp CDDVDW SH-222AB (3.7GB, SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Gigabyte Cougar Point LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Gigabyte Cougar Point High Definition Audio Controller
Audio Device : Pine Technology Cypress HDMI Audio [Radeon HD 5800 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : Gigabyte Cougar Point 4 port SATA IDE Controller
Disk Controller : Gigabyte Cougar Point 2 port SATA IDE Controller
Disk Controller : Gigabyte 88SE9172 SATA III 6Gb/s RAID Controller
USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Gigabyte Etron USB 3.0 Extensible Host Controller
USB Controller 4 : Gigabyte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Gigabyte VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Wireless Adapter : D-Link DWA-525 Wireless N 150 Desktop Adapter

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64