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#1
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my cranesong phoenix was stolen from me by ilok
i bought what i thought was a legitimate license for Cranesong Phoenix 2. about 6 months later i get an email from ilok saying the license was put there by mistake and that i cannot contact ilok support. they will not help me. i paid 450 dollars for this license through ebay. has anyone here had any experience with this kind of thing that might be able to help get my plugin back or money to buy again. this is crazy. the worst part is that ilok will not even speak to me. here is an excerpt:
The following licenses that were deposited in error were removed from your account: Publisher Product Number of removed licenses Crane Song Ltd Phoenix II 1 Our records indicate that one or more of the licenses were purchased from another ilok.com user. Please contact the seller of each license if you wish to obtain a refund. You can find the seller's name and other information in the email we sent to you on the transfer date. You may also try to seek a refund through any 3rd party broker, such as ebay or PayPal. Please do not contact ilok.com support; unfortunately they will not be able to assist you.
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Protools 11 native MSI Z77MA-G45(LGA 1155) and i5-3570K Syba PCI -Express USB 2.0 5-port Host Controller Card to handle RME UC (no choice with 1155 platform but fully functional with this card) Radeon Hd 7770 Corsair Vengeance 16 gigs DDR3 RAM UA Solo 610 and a few nice mics |
#2
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Re: my cranesong phoenix was stolen from me by ilok
i just looked at the ebay purchase history. "darlock.core" is the seller's name and he is based out of the russian federation. yeah, i'm really gonna get some justice on this. i am usually very cautious and level headed with online purchasing. i feel like an idiot and a child. does this mean i can't buy software on ebay now? dang, sometimes i just want to runaway from humanity.
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Protools 11 native MSI Z77MA-G45(LGA 1155) and i5-3570K Syba PCI -Express USB 2.0 5-port Host Controller Card to handle RME UC (no choice with 1155 platform but fully functional with this card) Radeon Hd 7770 Corsair Vengeance 16 gigs DDR3 RAM UA Solo 610 and a few nice mics |
#3
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Re: my cranesong phoenix was stolen from me by ilok
ebay/paypal conflict resolution
always check the seller rating before buying
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... "Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911 Thank you, Craig |
#4
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Re: my cranesong phoenix was stolen from me by ilok
Quote:
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Pro Tools|HDX Ultimate, 192 HD I/O, 192 HD Digital I/O, Focusrite OctoPre, Pro Tools 2021.3, Mac Pro 5.1, 24 GB RAM, Mojave |
#5
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Re: my cranesong phoenix was stolen from me by ilok
So "core.studio" sold you a product he didn't truly own after someone left the store unlocked. If there's someone to blame it's him.
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#6
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Re: my cranesong phoenix was stolen from me by ilok
After revisiting some archived Session in PT10 after not looking back for several years since going AAX I found my Chandler EMI TG 12413 asset has disappeared from my iLok.
Please note my post in this very thread from 2014 http://duc.avid.com/showpost.php?p=2...&postcount=148 "For the record, I received a duplicate TG 12345 Limiter asset a few years back but decided to hit the delete icon." My guess is iLok saw they had sent a duplicate to my account, and removed it. However, they had not taken into account I had deleted the duplicate by myself. I have been emailing iLok but no help so far. Anyone else been in a similar situation? Stephen
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Mac mini M1 2020 16Gb Memory- 256Gb Storage, Monterey, Pro Tools 2022.9, Focusrite Scarlett 2i2 https://www.waves.com/r/djgsi6 |
#7
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Re: my cranesong phoenix was stolen from me by ilok
Same thing here...same ebay seller too...
i already contact him like 5 min ago...and obviously still no reply... i remember it was a bit of a hassle to receive the licence from him when i first bought it...could this mean he's not legit? what a crisis.....i can't believe how many business hours i'm loosing over this since all of my sessions contains many instances of this plugin. i also contacted crane song's support and asked if they know this darlock seller. i hope this doesn't mean i have to pay 450$ now to get it again since ilok's support is a joke. |
#8
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Re: my cranesong phoenix was stolen from me by ilok
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Again if you bought an ilok license transfer into YOUR account, then ilok should definitely be responsible. It is THEIR software that has been compromised and you have NO CONTROL over their software and how secure it is. Selling licences is allowed and it's not the end user who can control if it's genuine or not. This does make me mad to be honest and ilok have done this to me in the past! I have thousands of £$ worth of plugin licenses and have been using ilok for 10 years, yet they have no problem stoping me from working and losing £$ without as much as sending an email to ask me about the licenses they remove. Chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#9
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Re: my cranesong phoenix was stolen from me by ilok
thank you for your support
i would love to know if there is any way to contact ilok on this matter. this is so absurd just receiving an email saying that they removed a license from my account just like that....after i have bought and paid for it. i have also been using ilok for more than 10 years and always got the zdt cover and it feels really frustrating after paying 30$ per year for 10 years now to see that there's absolutely no consideration |
#10
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Re: my cranesong phoenix was stolen from me by ilok
So. As they said, it was some kind of audit. I got the same email as Tonegiver. They took my Softube Trident A Range today. Sold to me by none other than Dirk Reinking! I contacted Dirk. He got a similar email from ilok shortly after I notified him. He's refunding me for the duplicate license sale. I LOVE how ilok disavows themselves AFTER THEY REMOVE YOUR LICENSE. My first truly PITA ilok story.
It's really BS that they can just go in and take what you paid for, according to their system/rules. I feel for you on the Ebay purchase. I gotta wonder if their gonna make another sweep to discover some other possible errors or illegitimacies. Completely totalitarian...
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"I'm not really HoboSoul™, but I play him at the DUC..." Mac Pro 12Core 3.46G (5.1) | 64G Ram OSX 10.11.6 | PTHDN/OMNI/Apogee Duet(non Avid) 10.3.6 / 11.3.1 Need mixes, mastering, guitar, keyboard or bass parts added to your tracks? Need custom songs/music written and produced for special occasions? Check out The Soundz Shop. Great work by pros with multi-platinum experience at excellent prices... |
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