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#1
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Missed payment and bought another subscription so need a refund
Hi. I made a case on the 11th of November. Where i made a complaint that, i accidentally missed a payment on the 9th or so, and because of that my pro tools locked me out and stopped working. As soon as i realised i missed the payment, i put in enough money for the subscription into my account. However even though i updated my account with my card details again so it could re-bill me and continue the subscription, it was not working.
Therefore, i made a case. A case explaining my situation and it not working. A staff member then responded saying i should update my payment details yet again. So i did so. But STILL nothing happened. So i assumed that product would just stop working and i would need to get a new one. So i bought another subscription of pro tools. A separate 'product' and that was working and i forgot all about the previous one. However, several days later my old one started working again, so i was charged TWICE this month for 2 different products. I complained in my case about this but its been about 8 days now and i've still had no response! I would like my new or old subscription cancelled and possibly refunded, so that i only have 1 working subscription please. If this is not able to be provided, i would like to delete my entire account. Please help me, ive received only 1 response on my case and it wasn't helpful at all. Its been nearly 2 weeks. -Jordan Oduyoye |
#2
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Re: Missed payment
I've escalated this.
Expect Jeffro to respond shortly. |
#3
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Re: Missed payment
Thankyou! I was beginning to lose hope that i would ever receive help.
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#4
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Re: Missed payment
He's on the west coast, so it should be around 2 hrs from now or so.
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#5
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Re: Missed payment
seems to be normal behavior. Have some trouble with one license here as well. but no response after days.
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Mac Pro 3,7 GHz Quad-Core Intel Xeon E5 Mac OS 10.15.7 ProTools Ultimate 2020.11 Video Slave 4.3.477 |
#8
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Re: Missed payment and bought another subscription so need a refund
Hej Jeffro, there is no possibility to send you a pm. Should I post the case nummer publicly?
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Mac Pro 3,7 GHz Quad-Core Intel Xeon E5 Mac OS 10.15.7 ProTools Ultimate 2020.11 Video Slave 4.3.477 |
#9
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Re: Missed payment and bought another subscription so need a refund
It's just an internal Avid number, no harm posting here IMO.
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#10
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Re: Missed payment and bought another subscription so need a refund
solved! Many thanks to Jeffro!!!
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Mac Pro 3,7 GHz Quad-Core Intel Xeon E5 Mac OS 10.15.7 ProTools Ultimate 2020.11 Video Slave 4.3.477 |
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