bouncing video but no sound

[stevedresser83]

I'm trying to figure out this issue. I'm in latest version of protools on a PC, attempting to bounce a mpeg-4 video out of protools with audio. When I play the .mov on my computer with vlc or quicktime it works just fine with audio, but when I send out to a few other people who attempt to play it on a mac, they see the video but hear no sound. I've tried a couple different settings while bouncing, changing from mpeg-4 but it does not work. Any thoughts, solutions out there?

[cwsand]

Hi, What are your audio settings in the Bounce window?

[stevedresser83]

mp3 320kb