PT12 no licence found [SOLVED]

[Earl D]

I installed PT12 earlier this year now when I try to get the latest fixes Avid says I have no licence.

Earl

[john1192]

here is a bump for you .. hopefully Jeffro will see this and get you some help asap

[Benoni]

Originally Posted by Earl D

I installed PT12 earlier this year now when I try to get the latest fixes Avid says I have no licence.

Earl

What kind of license do you have? Perpetual or Subscription?

Is your iLok 2 plugged in? If you open the iLok License Manager does it show your Pro Tools 12 license?

[Earl D]

Not Subscription. This isn't fun anymore.

Earl

[jeffro]

I see you have a PT12 license on your iLok, but that isn't related to downloading a PT12 update.

Could you please provide more info, like what page (URL) you are on, what you are doing, and what the exact error/result is?

Thanks!

[Earl D]

PT12.2 downloaded and installed and working. Application Manager says you do not own any product under this acct. No problem.

Earl

[jeffro]

Originally Posted by Earl D

Application Manager says you do not own any product under this acct.

I think I see the problem in your account, so will fix this and let you know via support case when solved.