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  #1  
Old 03-08-2020, 02:53 PM
spock999 spock999 is offline
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Default PT Cloud Colaboration lost ALL my stuff ...

Last friday we did a lot of cleaning, mixing and tweaking of some New Project Now 2 day`s Later. AVIDE lost EVERYTHING !!! that`s many hours going to Crap and we are using a paid cloud acount not the free stuff

When I try to load them back NOTHING as been saved from all the change did we are back the original Project That`s a waist of money and time

I also check Revision it say there No revision

So Should I just ask for my Money Back and forget about that Crap ?
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  #2  
Old 03-08-2020, 03:36 PM
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

I'm sure they have backups. Have you already created a support case for your problem?
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Old 03-10-2020, 12:59 AM
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

I've never used the Cloud Collaboration, but as with anything, always keep a backup!
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Old 03-10-2020, 08:28 AM
daeron80 daeron80 is offline
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Definitely start a support case right away. But also check your cache - the data might be there. Documents/Pro Tools/Project Cache/ find the .ptproject file with the appropriate date. Right-click and "show package contents". (That's for Mac - if you're on Windows, the process is different but similar.) Check the Audio Files for the missing audio files, and the Revision History folder for auto-saves and manual saves with the desired date/time stamp.
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  #5  
Old 03-12-2020, 01:31 PM
spock999 spock999 is offline
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Thanks for your time. We already open a ticket and also check the cash but nothing is working.

I don`t understand that Avid put all that money into something but give almost no info and support ?
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  #6  
Old 03-13-2020, 08:54 AM
spock999 spock999 is offline
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Still NOTHING from avid, So we tried again last Night with a Basic Project. I shared all the tracks and relinquish the 3 guitars tracks so my partner could work, he did is 3 tracks with the auto activate and still No share ????

I use Pro Tools 2019.6 and he`s using the latest update. I`m on a PC and he`s on a Mac.
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Old 03-13-2020, 12:34 PM
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Couldn't find a case with your account, what's the case #? Can you please add me as a contact in Avid Link so I can start a Project with you?
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Old 03-13-2020, 02:15 PM
spock999 spock999 is offline
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Quote:
Originally Posted by jeffro View Post
Couldn't find a case with your account, what's the case #? Can you please add me as a contact in Avid Link so I can start a Project with you?
It`s under my partner`s name I`l get back to you with a case # and ask him to to add you as a contact. is name is : Jean-Pierre Morissette
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Old 03-15-2020, 11:49 AM
spock999 spock999 is offline
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Thanks again for your time, it looks like human error LOL or misunderstanding of the mechanic of the Avid Cloud.

We deleted everything and start from scratch and it`s 50/50 so far, will get back to you
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Old 03-15-2020, 08:00 PM
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Default Re: PT Cloud Colaboration lost ALL my stuff ...

Thanks for posting more info. Still happy to connect through Avid Link if that's helpful.
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