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Pro Tools not starting on Surface Book
Hi all, I am totally new to Protools.
I just installed Protools 12.8.2 on my Surface Book and wanted to start it. But during Startup I receive an Error message: "Unable to locate Hardware. Make sure your Hardware is connected and turned on" Confirming this message Protools just quits. I have no clue what Hardware does ProTools expect here? Please help Thanks Lars |
#2
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Re: Pro Tools not starting on Surface Book
Quote:
First piece of hardware would be your iLok plugged into a working USB port. You do have that connected with the PT license asset on it right? A couple of things as regards the iLok - iLok's have known issues with not always working with computers with USB3 ports and the usual remedy is to use a USB hub between the computer & iLok. The second thing about iLoks - have you turned off all power savings measures in Windows Control panel? Windows computers by default have them turned on and that means the ports will shut down at some time and you'll lose communication with anything connected to said ports. Other hardware would be an audio interface. You do have one connected and the proper drivers for it installed right? |
#3
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Re: Pro Tools not starting on Surface Book
If you don't have a separate audio interface, and want to use the Surface Books internal audio, PT needs an ASIO driver. Try downloading and installing the free Asio4All.
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Dell Precision 490 Workstation, dual 4 core 5355 Xeon, 16gb Samsung DDR2 ECC Ram - Windows 7 Ultimate - Nvidia GTX 650 - 3 x Internal WD Blacks - PT 2018.3 - Digi 002R - Original Mackie HUI - 3 screens - JBL Monitoring. Dell XPS 8700 i7-4790 - 24gb RAM - Windows 10 - Nvidia GTX 1060 6GB with Studio driver 546.01 - 2 x Internal Samsung 860 EVO SSDs, and MSATA card - Davinci Resolve Studio 18.6.4 - 3 screens - Blackmagic Speed Editor - MK1 Presonus Faderport - Canon C100 mk2 - Atomos Ninja 2 - Zoom H2n |
#4
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Re: Pro Tools not starting on Surface Book
Thanks! Asio4All solved the problem :)
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