beware Avid Repairs

[dicklyle]

a few weeks ago my Eleven rack completely froze on startup and would not advance past the boot screen,I tried all the resets and troubleshooting ,now Avid is charging $470.00 plus tax and shipping to fix.I spoke to the local music store where it was purchased,and they are going to help,no thanks to Avid,I't will be fixed and sold.

[sunburst79]

Is the unit under warranty ?

[DAR Fritz]

Just buy a new one on Ebay. Saw one for $379 w/ free shipping.

I stopped using ProTools years ago because of what Avid charges for software updates. Life is great w/o PT!! That really sucks what they're charging you for your 11r repair.

[DonaldR]

Digidesign was a great company, cannot say the same about Avid...

[Drew Mazurek]

Originally Posted by DonaldR

Digidesign was a great company, cannot say the same about Avid...

FYI, Avid bought Digi in '96.

[YYR123]

Originally Posted by Drew Mazurek

FYI, Avid bought Digi in '96.

What ?no way Drew maybe 2006 wasn't it?

[Meads]

Originally Posted by YYR123

What ?no way Drew maybe 2006 wasn't it?

It was 1995/96 that Avid bought Digidesign. But they kept the brand "Digidesign". 2010 "Digidesign" became "Avid".

[brad383music]

Sigh.... If only chris and hiro were still around. I had my unit repaired but luckily for me it was still in warranty. The 2 guys mentioned above were nothing but super helpful. Sorry to hear about your predicament. It sucks, but I think Benoni has the best advice. Depending on where you live, it usually takes about 2 weeks to send and return to your door if you want to go down that path.

[CSJordan]

The failure noted here (frozen boot screen) is probably a bad firmware chip, which is a rare occurrence but one that is usually an easy fix.

Which reminds me - before we look further into a repair, hold down FX LOOP + REV as you power on the unit, wait for ten seconds, then power down and back on and let us know if anything happens (I know you've tried the resets already, but try once more for good measure). Do you know what firmware version you had installed?

Also, is the unit recognized by the Eleven Rack control panel (System Prefs on Mac, Control Panel on Win - requires the ER driver be installed)? Will it boot normally if not physically connected to the computer?

I'm unable to post what our current repair fee is on a public forum; however, I will send the OP a PM (it is not the same as what was quoted by the third party).

[brad383music]

Aaaaand just as u got back from work today I have EXACTLY the same problem with my unit. Haha. Spooky!