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#1
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[PT 12.8.2] Crashing, Not responding, Ridiculously Slow
Hi,
I'm having a bit of trouble with ProTools 12.8.2, constantly crashing, going into not responding and if it does decide to work being ridiculously slow. The one time where I did get it to work, I tried opening up the video playback engine and got a not enough CPU power error. I've gone through the windows 10 troubleshooting and optimisation guide and done a new install of Pro Tools (Used Trasher to clean up any leftover files also). I've also tried the windows comparability mode which just freezes it on startup and needs task manager to close it. If anyone could help shed some light on this that would be great as I've got university work that needs pro tools. Specs: Win 10 Pro i7 7700k @4.8GHz (Stable) 16GB DDR4 @ 2133MHz Running from a 500GB WD M.2 SSD 1080Ti GPU (Not that that should matter?) All drivers are up to date including CPU, GPU, Avid and iLok. |
#2
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
How did you load your quicktime driver?
What chipset is your 7700k running on? and what MOBO? has it ever worked? what version did you have prior to 12.8.2? Did that work? I had no issues with video on PT12.5.1 and Win10Pro. the rest of my setup is in my sig.
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#3
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
Make sure there's no disc on the DVD drive.
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019 amagrasmusic.com |
#4
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
The QT driver was loaded when I imported a video into PT. Its running on the Z270 chipset on an Asus Z270-P. It worked on previous versions, 12.8.1 (I think it worked on 12.8.2 however I did a complete system wipe a few weeks back and changed from my SATA SSD to my M.2 so I think that may be the problem? (No idea why it would be)). And I don't have a disc drive so no there wasn't a DVD in. When starting up PT the regular startup seems fine but when it comes to initialising controllers thats when it comes up as not responding. I've deleted my prefs file and unplugged my midi keyboard to see if that might be interfering but no luck with that either.
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#5
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
QT has to be a separate install, at least that’s the way it’s always has been.
My M.2 drive works fine for Video, but I have the X99 chipset.
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#6
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
Its not the video playing thats the problem, its protools not running well at all.
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#7
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[PT 12.8.2] Crashing, Not responding, Ridiculously Slow
Not running well when the video engine is used “or” not running well when you are running pure audio tracks?
You must understand to get at the problem you have to parse things down to the lowest common denominator
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. Last edited by YYR123; 11-23-2017 at 06:58 PM. |
#8
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
As said in the original post, 90% of the time I can't even load pro tools without it crashing/going into not responding after the initial startup (Loading plugins, interfaces etc.)
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#9
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
The slow dribble of information here is not the way to get yourself help.
When did this start happening? Did it ever work OK? On what Pro Tools release? Where is your Sandra report? There is a whole lot of things to try troubleshooting under "Help us Help You" up top of each DUC page, you only seem to have tried some of them, but not all? And *always* suspect plugins, you don't seem to have tried removing them yet. And uninstall any floppy drives in Windows device manager (yes even if you don't gave any floppy drives) and remove any optical discs from drives... When you post again, include a clear list of exactly what you have tried, and a Sandra report and the other information. And include what interface are you running and what driver version (not that you think it's up to date, what actual version shown in device manager). Last edited by Darryl Ramm; 11-23-2017 at 10:31 AM. |
#10
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Re: [PT 12.8.2] Crashing, Not responding, Ridiculously Slow
It started happening after I re-installed windows (Complete HDD wipe and reinstall), it worked fine previously with 12.8.2 and 12.8.1 before the re-install of windows. I've removed all plugins, Avid, Air, Slate etc (Uninstalled via add or remove programs).
I unplugged all unnecessary USB devices (Midi keyboard, Controllers etc). I've gone though device manager and made sure Floppy Drives are uninstalled and there's no optical drive for a disc to be in. SiSoftware Sandra ID Host Name : DESKTOP-AQ9E4PN Workgroup : WORKGROUP Computer Model : OEM System Product Name Serial Number : System Ser********** Chassis : Default string Desktop Mainboard : ASUS PRIME Z270-P Serial Number : 1609847******** BIOS : AMI (OEM) 0812 09/06/2017 Intel vPro : 11.07.00.1229 Total Memory : 16GB DIMM DDR4 Processors Processor : Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (4C 8T 4.6GHz, 4.2GHz IMC, 4x 256kB L2, 8MB L3) Socket/Slot : FC LGA1151 Chipset Memory Controller : ASUS Core (Kabylake QC) Host Bridge/DRAM Registers 100MHz, 2x 8GB DIMM DDR4 1.87GHz 128-bit Memory Module(s) Memory Module : Kingston/Hynix (Hyundai) KHX2133C148G 8GB DDR4 PC4-17100U DDR4-2132 (14-14-14-35 4-50-16-5) Memory Module : Kingston/Hynix (Hyundai) KHX2133C14D48G 8GB DDR4 PC4-17100U DDR4-2134 (14-14-14-35 4-50-16-5) Video System Monitor/Panel : ACR Acer XB281HK (3840x2160, 27.9") Monitor/Panel : Panasonic-TV (1920x1080, 31.5") Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.61GHz/2GHz, 448kB L2, 2.9GB 11.23GHz, PCIe 3.00 x16) Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.61GHz/2GHz, 448kB L2, 2.9GB 11.23GHz, PCIe 3.00 x16) Graphics Processor OpenCL : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.61GHz/2GHz, 448kB L2, 11GB 11.23GHz) DirectX 11 Device(s) : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.61GHz/2GHz, 448kB L2, 10.9GB 11.23GHz) OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB) OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB) Storage Devices Samsung SSD 850 EVO M.2 500GB (500.1GB, SATA600, SSD, OPAL) : 466GB (C:) Seagate ST9500325AS (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (D:) Samsung SSD 840 Series (120GB, SATA600, SSD) : 112GB (E:) WDC WD10EZEX-00WN4A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (F:) Seagate ST1000LM025 HN-M101ABB (1TB, USB3/SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (G:) Logical Storage Devices System Reserved : 500MB (NTFS, 4kB) @ Samsung SSD 850 EVO M.2 500GB (500.1GB, SATA600, SSD, OPAL) Hard Disk (D:) : 466GB (NTFS, 4kB) @ Seagate ST9500325AS (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) Hard Disk (E:) : 111GB (NTFS, 4kB) @ Samsung SSD 840 Series (120GB, SATA600, SSD) Hard Disk (F:) : 932GB (NTFS, 4kB) @ WDC WD10EZEX-00WN4A0 (1TB, SATA600, 3.5", 7200rpm) SAMSUNG M3 (G:) : 931GB (exFAT, 128kB) @ Seagate ST1000LM025 HN-M101ABB (1TB, USB3/SATA300, 2.5", 5400rpm, 8MB Cache) Hard Disk (C:) : 465GB (NTFS, 4kB) @ Samsung SSD 850 EVO M.2 500GB (500.1GB, SATA600, SSD, OPAL) Peripherals LPC Hub Controller #1 : ASUS Z270 Series PCH LPC Controller Audio Device : ASUS 200 Series PCH HD Audio Audio Codec : Realtek Semi High Definition Audio Audio Device : Gigabyte GP102 HDMI Audio Controller Audio Codec : nVidia 0082 Serial Port(s) : 1 Disk Controller : ASUS 200 Series PCH SATA controller [AHCI mode] Disk Controller : ASUS 200 Series PCH PMC USB Controller #1 : ASUS 200 Series PCH USB 3.0 xHCI Controller SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Peripherals Media Player : Samsung M3 Portable (931.48GB) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps) Operating System Windows System : Microsoft Windows 10 Professional 10.00.15063 Platform Compliance : x64 Performance Enhancing Tips Warning 2513 : TPM not detected. Some security features are unavailable. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
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