Control won't connect - what am I missing?

[daeron80]

Thank you. I'll have them check on that.

[daeron80]

IT verified that Bonjour/mDNS/multicast is enabled. Here's an article suggesting that it's not necessarily that simple, though. Kind of sounds like maybe it's not Avid's fault. Some routers just don't play nice with Bonjour.

https://superuser.com/questions/7302...ed-to-wireless

[JGM]

Greetings.
Can anyone confirm successfully running PT | Control app and or Pro Tools Dock with the below set-up?

My Computer:
-Hardware Overview:
Model Name: Mac Pro Early 2008
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Processor): 12 MB
Memory: 24 GB
Bus Speed: 1.6 GHz

-System Software Overview:
System Version: OS X 10.11.6 (15G1011)
Kernel Version: Darwin 15.6.0
Boot Mode: Normal
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled

-Pro Tools Dock
-EuControl 3.7.0 138

-Apple iPad 2017 5th Generation (9” non-Pro)
-Model #: MP2D2LL/A

-PT Control app v3.7.0.134 (October 13, 2017)

and Verizon Router model #: FIOS-G1100

Thanks in advance for any confirmation re my query.

[JGM]

Just a quick follow up.
I followed the below instructions and was finally able to get myself sorted out.

One thing I have have to mention with my set-up. I have to open things in a very specific order for my iPad app connect and function. Its very hit or miss, sometimes it works out off the sequence, but sometimes the only way to get the iPad to be connected is the following order.
1. Turn on Pro Tools Dock
2. Open a Pro Tools Session
3. Open Pro Tools Control app on iPad.

Like I said it is possible to re-arrange the order, but i find this order works most often and with the least amount of fuss.




-uninstall Eucon,
-run the clean uninstall script, (http://avid.force.com/pkb/articles/e...nstall-for-Mac)
-do a fresh download and install of Eucon.
-deleted app from iPad and re install app.

[EddieJones]

Great, I'm glad you are sorted. The connection could be a bit more robust and we have plans to improve it.

[JGM]

Originally Posted by EddieJones

Great, I'm glad you are sorted. The connection could be a bit more robust and we have plans to improve it.

Thanks Eddie for all your help.
Funny that was my exact thought.
Glad you guys are working on improvements.

[daeron80]

Originally Posted by EddieJones

Great, I'm glad you are sorted. The connection could be a bit more robust and we have plans to improve it.

Great news!

[integratedbacklinestudios]

So I've got everything showing it's connected but the faders are blank, the tracks are blank, the channel view is blank, and the transport buttons don't work.

I'm running this on a 2.4 Ghz router and there's not an easy way for me to change this at the moment. Is there ANYTHING else I can try to get this up and running? I've done all the stuff mentioned above (reinstalling, deleting apps, etc.) and every time I end up right back at the same point. It shows I'm connected, all the controls are shown, and all the content is blank.

It's an Actiontec C1900A modem.

The KB for Control says: 2.4 Ghz and 5 Ghz modems are supported, but 5 Ghz is highly recommended. Are they saying 5 is "highly recommended" because "actually 2.4 doesn't work at all" or do they just mean to imply that 2.4 for some would be "slow". The reason I ask is that 80% of the time this thing sits 12 feet from the modem and the other 20% it's only 8 feet.

[EddieJones]

At the top left of the screen in the iPad Control App there should be a red or green word saying not connected or an App name. What is it ?

[BScout]

Originally Posted by integratedbacklinestudios

So I've got everything showing it's connected but the faders are blank, the tracks are blank, the channel view is blank, and the transport buttons don't work.

Just double checking: you've turned Eucon on in the Peripherals settings of Pro Tools?