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#1
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S3 monitor inputs 1 & 2 pad/48v not working
Hi
My new S3 is set up as a standalone monitor controller as per the Avid Youtube video by Collyer Spreen. Everything works except for the controls for inputs 1 & 2 - which is the connected to the monitoring source via the XLR F connectors on the S3. The issue is that when I enter monitor mode on the S3, the Sel and In keys on inputs 1 & 2 do nothing i.e. they do not change the state of the Pad or 48v. The Pad (Sel key - green light) is permanently on and the phantom power is permanently off. I have tried all possible permutations of Shift, ctrl etc, have connected and disconnected audio cables and have rebooted many times - and cannot resolve this. The pads (Sel keys) on inputs 3 & 4 work fine. The S3 firmware is 1.2.0.108 with appears to be the latest according to EuControl. Am I doing something wrong and/or stupid? Thanks Richard |
#2
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Re: S3 monitor inputs 1 & 2 pad/48v not working
I see this behaviour also. Hasn't really bothered me as I don't use them, but just confirming that that is what I see also.
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#3
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Re: S3 monitor inputs 1 & 2 pad/48v not working
Thanks Matt. Glad to know I'm not entirely crazy.
So, for giggles, I am trying to open a support case for this using my ASC. The Avid support page for this doesn't work - I enter my (brand new) S3 ASC and click Submit, the page flashes and nothing happens. Same behaviour in Safari, Firefox and Chrome. The Salesforce portal is bizarre and doesn't do anything if you try to open a case. Avid is not picking up the phone and the hold music is, well... Wow, as a patient 16-year Digi/Avid customer with HDX etc etc this is pretty much the most spectacularly bad experience I have ever had in the pro audio industry. And that's saying something. |
#4
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Re: S3 monitor inputs 1 & 2 pad/48v not working
Hi, sorry you are having this issue...it does ring a bell, I'm sure I've seen this and have seen how to do it. I can ask my QA guy to take a look tomorrow and I'll hopefully post the answer here.
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#5
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Re: S3 monitor inputs 1 & 2 pad/48v not working
From memory, I think it did work in a previous version of Eucon.
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#6
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Re: S3 monitor inputs 1 & 2 pad/48v not working
Are you on the Inputs and not the Talkback/Direct ? Press shift and the encoder to change between them.
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