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Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
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#1
09-17-2019, 03:26 AM
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Poor Sales Service From Digital Audio Denmark (DAD)
Hopefully someone can help me out with this...
We ordered a M.O.M controller 3 weeks ago from Digital Audio Denmark (DAD), after weeks of emails, phone calls & Skype calls we are yet to receive even shipping confirmation????? Has anyone else experienced this poor service from them? 
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#2
09-17-2019, 03:28 AM
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Re: Poor Sales Service From Digital Audio Denmark (DAD)
Quote:
__________________
https://www.mercurykx.com/artists/luke-howard/
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#3
09-17-2019, 03:53 AM
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Re: Poor Sales Service From Digital Audio Denmark (DAD)
We have been dealing with the local agent ( Pro Direct ).
Our local agent has been experiencing the same delays, lack of communication etc.
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#4
09-17-2019, 06:50 AM
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Re: Poor Sales Service From Digital Audio Denmark (DAD)
Quote:
I would need some order info etc so PM if you need me 
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Best Regards Christopher South Side Music Group WEBHOME
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#5
09-17-2019, 02:37 PM
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Re: Poor Sales Service From Digital Audio Denmark (DAD)
Quote:
They are attending IBC 2019. It's a HUGE European trade show. They have been there for the last week and today is the last day. You should email them directly again and not through your vendor.
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Marti D. Humphrey CAS aka dr.sound www.thedubstage.com IMDB http://www.imdb.com/name/nm0401937/ Like everything in life, there are no guarantees just opportunities.
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#6
09-17-2019, 11:50 PM
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Re: Poor Sales Service From Digital Audio Denmark (DAD)
Hi Marti,
I am aware of IBC, however the unit was ordered and paid for more than 3 weeks ago. And since then, the local agent and myself have had either no communication from DAD or just excuses about why the unit has not shipped. Also, surely as a pro audio supplier a trade show cannot prevent your business from normal trade. Will try follow up directly again today.
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