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Old 10-21-2020, 10:21 AM
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DonaldM DonaldM is offline
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Default How Long for AVID Support to Respond?

I sent Avid support a ticket on Monday regarding an issue with my license renewal. Avid has shut me off from PT claiming my renewable license has expired. Only my Avid account says my PT license expires 10-11-2021...NEXT YEAR! I put in the ticket on Monday. Shouldn't someone have responded by now? How long should it take? Meanwhile, I can't use PT at all as my iLok licenses can't reactivate.
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Old 10-21-2020, 11:46 AM
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Default Re: How Long for AVID Support to Respond?

Will check ASAP and report back...
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Old 10-21-2020, 03:04 PM
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Default Re: How Long for AVID Support to Respond?

Quote:
Originally Posted by jeffro View Post
Will check ASAP and report back...

Thank you, Jeffro!
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Old 10-22-2020, 07:58 AM
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Default Re: How Long for AVID Support to Respond?

Update- Got a reply back late yesterday afternoon. Hopefully they will resolve this today. Apparently there was an issue processing my payment which I did not know. In any case, the issue lies with the payment system and they're looking into it.
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Pro Tools 2019.10
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