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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
10-21-2020, 10:21 AM
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How Long for AVID Support to Respond?
I sent Avid support a ticket on Monday regarding an issue with my license renewal. Avid has shut me off from PT claiming my renewable license has expired. Only my Avid account says my PT license expires 10-11-2021...NEXT YEAR! I put in the ticket on Monday. Shouldn't someone have responded by now? How long should it take? Meanwhile, I can't use PT at all as my iLok licenses can't reactivate.
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC Dell XPS 435T/9000 Win-10 Pro 24gig RAM IntelCore i7 CPU 920@2.67GHz Pro Tools 2019.10 Focusrite Scarlett 8i6 
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#2
10-21-2020, 11:46 AM
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Re: How Long for AVID Support to Respond?
Will check ASAP and report back...
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#3
10-21-2020, 03:04 PM
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Re: How Long for AVID Support to Respond?
Quote:
Thank you, Jeffro!
__________________
"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC Dell XPS 435T/9000 Win-10 Pro 24gig RAM IntelCore i7 CPU 920@2.67GHz Pro Tools 2019.10 Focusrite Scarlett 8i6
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#4
10-22-2020, 07:58 AM
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Re: How Long for AVID Support to Respond?
Update- Got a reply back late yesterday afternoon. Hopefully they will resolve this today. Apparently there was an issue processing my payment which I did not know. In any case, the issue lies with the payment system and they're looking into it.
__________________
"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC Dell XPS 435T/9000 Win-10 Pro 24gig RAM IntelCore i7 CPU 920@2.67GHz Pro Tools 2019.10 Focusrite Scarlett 8i6
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