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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-05-2020, 01:12 AM
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DAD Poor Service Levels / Support
So we installed a DAD Mom controller in Feb, between March and June we have been in lockdown and the controller had zero use.
The TB button on the controller has failed... Emailed DAD - 27th July reporting the issue Emailed DAD - 29th July following up, since no response Email from DAD - 30th (Jan Lykke) stating they can ship me a button, which will need to be soldered in. Emailed DAD - 30th July asking if opening the unit will void warranty? Emailed DAD - 4th August following up, since no response Anyone else having issues with DAD? For what its worth, we also had serious delays in getting the initial unit shipped to us, it arrived 3 weeks late. 
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