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  #1  
Old 09-12-2019, 11:50 AM
mspin mspin is offline
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Join Date: Aug 2007
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Default Where is my renewal?

Paid for my PT renewal this morning and have not received any links? My account still shows no renewal. How
long does it take to receive anything. I paid directly on my avid account and received notification of payment received. Any ideas?
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Last edited by jeffro; 09-12-2019 at 01:28 PM. Reason: Moved from Pro Tools 2019 subforum.
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  #2  
Old 09-12-2019, 12:29 PM
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JFreak JFreak is offline
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Default Re: Where is my renewal?

Have you opened a support case already? I hear Avid Support is very effective in fixing licensing problems
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Old 09-12-2019, 01:24 PM
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jeffro jeffro is offline
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Default Re: Where is my renewal?

Quote:
Originally Posted by mspin View Post
Paid for my PT renewal this morning and have not received any links? My account still shows no renewal. How
long does it take to receive anything. I paid directly on my avid account and received notification of payment received. Any ideas?
If you renewed an Update Plan you should see the expiration date for that changed in my.avid.com/products and your license's Release Limit date changed in iLok License Manager (right+click > Details).

If it's a Subscription then the expiration date for both should be changed - please check the license in iLok License Manager in case it needs to be refreshed or the iLok needs to be Synchronized.

For licensing/account issues Janne's right - it's best to contact Avid CS directly (start a case from the Support Center in my.avid.com or call using your System ID) but I can check into this one... please check your other email account.
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Old 09-13-2019, 03:54 PM
mspin mspin is offline
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Join Date: Aug 2007
Posts: 129
Default Question about renewal

I am trying to renew my(44 Day(s) Left
Your Software Updates + Support Plan expires on Sep 27, 2019 and I thought my renewal would be under the previous pricing before 7-2019 at $99? The only option for this is at $199 on the pull down. Please someone correct me if I am wrong. I have perpetual product according to my product page. Please help
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Old 09-13-2019, 05:41 PM
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jeffro jeffro is offline
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Default Re: Where is my renewal?

Please see email for a case notice update, thanks!
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