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  #1  
Old 01-31-2012, 01:52 PM
autodaFe autodaFe is offline
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Location: London
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Exclamation Missing iLok Authorization for PT 10

Hello,

I have got the same problem as the one detailed in this thread, but on Mac. Everything was working fine till this morning and now I see the nasty message "Error. Missing iLok Authorization for Pro Tools 10. Please insert the necessary iLok and restart Pro Tools" when opening PT.

Please note that:
* Pro Tools 10 is freshly installed (Mac OS X Lion)
* iLok key is working, with lights fully on and recognised by iLok.com
* I have tried rebooting with and without the key plugged in

* I have also tried to completely unistall iLok Key drivers and Pro Tools, and reinstall everything again - but the issue remains.

There is no solution anywhere on the web, I have searched for an hour to no avail.

Can anyone help? I'm pretty desperate about this to be honest!

Thanks in advance
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  #2  
Old 01-31-2012, 09:33 PM
RangerJay RangerJay is offline
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Default Re: Missing iLok Authorization for PT 10

Did you download the PT10 license onto the iLok key?
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  #3  
Old 02-01-2012, 01:03 AM
autodaFe autodaFe is offline
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Default Re: Missing iLok Authorization for PT 10

Quote:
Originally Posted by RangerJay View Post
Did you download the PT10 license onto the iLok key?
Sure - all licenses look fine on iLok.com. It's like if Pro Tools is suddenly unable to connect and read the iLok.
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  #4  
Old 02-01-2012, 06:38 PM
solimar solimar is offline
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Default Re: Missing iLok Authorization for PT 10

I am also getting the same error can anyone help!!!
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  #5  
Old 02-01-2012, 09:30 PM
solimar solimar is offline
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Default Re: Missing iLok Authorization for PT 10

Problem solved. I had to change teh browser I was using and was able to set everything up the right way. The web browser for the ilok.com account
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  #6  
Old 02-02-2012, 10:14 AM
autodaFe autodaFe is offline
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Default Re: Missing iLok Authorization for PT 10

Quote:
Originally Posted by solimar View Post
Problem solved. I had to change teh browser I was using and was able to set everything up the right way. The web browser for the ilok.com account
Hi Solimar,

Could you please give some more details please - were you getting exactly the same problem as described above? Are you running on Mac OS X?

What exactly did you do on iLok.com - just accessed from a different browser (which browsers exactly?).

Thanks in advance.
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  #7  
Old 02-04-2012, 12:47 AM
autodaFe autodaFe is offline
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Join Date: Jan 2012
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Default Re: Missing iLok Authorization for PT 10

Just reupping the thread, hoping someone comes in with some magic solution...! This issue is driving my mad, as I haven't been able to use PT in the last 5 days on my machine.

I also opened an online incident with AVID - do you know the time it takes for them to reply usually?
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  #8  
Old 02-04-2012, 04:32 PM
upscaps upscaps is offline
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Default Re: Missing iLok Authorization for PT 10

ie or safari. some versions of firefox work, some don't.
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  #9  
Old 02-05-2012, 05:34 PM
solimar solimar is offline
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Default Re: Missing iLok Authorization for PT 10

I used safari, I tried Opera and Firefox and it didn't work!
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  #10  
Old 02-05-2012, 05:37 PM
solimar solimar is offline
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Default Re: Missing iLok Authorization for PT 10

I have Mac os X Lionand i was having teh same problem as described above. Oncw ilok.com was able to connect to teh actual dongle/ key everything worked fien. I am up and running now.
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