Waves License Weirdness...

[The Weed]

This ever happened to anyone else?

On the weekend I started PT (PT12.7 on Win10) and opened a session from the Recent list. The session stopped opening with a dialogue box stating there wasn't enough memory and the following plug-ins would be disabled - my Waves plug-ins in the session.

I did the Trash D&P and reboot dance and tried again. This time I got a dialogue box that the following plug-ins could not be found in the plug-in folder - my Waves plug-ins again.

I restored from a known working image. Same message that the following plug-ins could not be found.

Finally, light bulb moment, I look in the Waves License Center and to my amazement, my Diamond Bundle license is NOT on the USB key they've been on since Waves went away from iLok, the license is in my Waves Cloud Account! I never sent it there. Move it back to the USB key and all is well.

Ghost in the machine?

[albee1952]

I've had a visit from that ghost's brother I had my USB stick for waves completely die for no reason(I never touched it). Thankfully, I was able to retrieve all my Waves assets in about 15 minutes As much as I prefer iLok, the Waves system is okay in my book, and way better than re-authorizing any other way I have dealt with

[musicman691]

Originally Posted by albee1952

I've had a visit from that ghost's brother I had my USB stick for waves completely die for no reason(I never touched it). Thankfully, I was able to retrieve all my Waves assets in about 15 minutes As much as I prefer iLok, the Waves system is okay in my book, and way better than re-authorizing any other way I have dealt with

Were you able to pull your licenses off the cloud or something else?

Weird thing I've had happen with my iLok and other USB connected stuff is that the connections oxidize themselves especially during humidity changes (and said iLok or connection goes offline). Usually a plug/unplug or cleaning with isopropyl alcohol fixes it.

[albee1952]

Originally Posted by musicman691

Were you able to pull your licenses off the cloud or something else?

Weird thing I've had happen with my iLok and other USB connected stuff is that the connections oxidize themselves especially during humidity changes (and said iLok or connection goes offline). Usually a plug/unplug or cleaning with isopropyl alcohol fixes it.

I can't remember exactly what I went thru to retrieve everything, but I remember thinking how it wasn't too bad Never had any iLok issues at all(is your place really dusty, or near the ocean?). The USB stick that died stayed dead, despite trying it in every US port on 2 separate machines

[musicman691]

Originally Posted by albee1952

I can't remember exactly what I went thru to retrieve everything, but I remember thinking how it wasn't too bad Never had any iLok issues at all(is your place really dusty, or near the ocean?). The USB stick that died stayed dead, despite trying it in every US port on 2 separate machines

Got a good bit of dust here and the humidity is all over the place. With the building structure being what it is I can't really do much about that unfortunately. I've tried standalone dehumidifiers but to get anything significant I'd need a couple of units. Can't afford to lose the space they'd take up not to mention the noise. So I just live with the connector problem. It's not a constant thing as it happens maybe twice a year.

And if it gets too dry I get static zaps which ain't cool either.

[Andy Gone]

Originally Posted by The Weed

This ever happened to anyone else?

On the weekend I started PT (PT12.7 on Win10) and opened a session from the Recent list. The session stopped opening with a dialogue box stating there wasn't enough memory and the following plug-ins would be disabled - my Waves plug-ins in the session.

I did the Trash D&P and reboot dance and tried again. This time I got a dialogue box that the following plug-ins could not be found in the plug-in folder - my Waves plug-ins again.

I restored from a known working image. Same message that the following plug-ins could not be found.

Finally, light bulb moment, I look in the Waves License Center and to my amazement, my Diamond Bundle license is NOT on the USB key they've been on since Waves went away from iLok, the license is in my Waves Cloud Account! I never sent it there. Move it back to the USB key and all is well.

Ghost in the machine?

Looks like USB key fail. Try to reformat it and then run Waves Central. If USB is ok, the licenses should be restored on the USB key automatically (at least this is what tech support says). Alternatively, you can use license restoration (allowed once per year).

[The Weed]

Thanks for this.

That may be the case, but what I didn't mention was that I have 3 Waves licenses on the USB key, the Diamond Bundle and 2 individual plug-ins. Only the Diamond Bundle license was moved to my Cloud Account, the other two were not affected. I would have to assume that if the key was failing, all the licenses would have moved.