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  #1  
Old 04-03-2014, 10:39 AM
Protone Protone is offline
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Join Date: Aug 2008
Posts: 28
Default Canīt save templates

Just upgraded from HD 10 to 11.1.2.

Everything went smoothly, all working (in HD 10 and 11). But I canīt save templates. I keep getting this error message:

Could not save as "" because Assertion in "/Volumes/Development/124699/ProTools/NewFileLibs/CoreFoundation/MacBuild/../../Sys/Sys_FileLoc.cpp", line 199.

I have tried repairing permissions, but that didnīt help. Any ideas anyone?

Thanks,
Pete
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  #2  
Old 04-03-2014, 11:06 AM
Craig F Craig F is offline
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Default Re: Canīt save templates

Have you tried the standard fix of trashing the Database and Catalog files?
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"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
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  #3  
Old 04-03-2014, 02:00 PM
Protone Protone is offline
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Default Re: Canīt save templates

Thanks Craig.

No I haven't. I havenīt had many issues like this before, so I guess the standard fix is not that standard for me. I will do that tomorrow.

By the way, I received Avid support code with the upgrade. I have tried all day to submit a ticket, but every time after I have filled the form and hit "next", I get some kind of error message from "force.com". (error:error occurred while loading a Visualforce page.)... Is this known issue with Avid support, am I missing something obvious? I did try with Firefox and Safari and from 2 different computers, and filled all the required fields of course... Weird, and a bit frustrating.
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  #4  
Old 04-03-2014, 03:00 PM
Craig F Craig F is offline
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Default Re: Canīt save templates

You don't want to blow your ACS on this unless it isn't a normal cause
__________________
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"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
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  #5  
Old 04-04-2014, 04:34 AM
Protone Protone is offline
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Join Date: Aug 2008
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Default Re: Canīt save templates

Hi,

Trashing prefs didnīt make any difference.

Its "90 days complimentary ACS", and good for up to 10 online support cases. I donīt see why I shouldnīt use one of them for this. Unlikely that 9 cases wouldnīt be enough for next 89 days. (I havenīt used single one in last 10 years…) But seems like I donīt have to worry about that because itīs not working.
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  #6  
Old 08-15-2014, 09:56 AM
phattums phattums is offline
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Join Date: Apr 2004
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Default Re: Canīt save templates

Any resolution to this? I'm having this exact issue...
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