Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > FireWire and USB Audio Interfaces (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-06-2019, 12:41 PM
ACollins59 ACollins59 is offline
Member
 
Join Date: Jul 2019
Location: Wilton, Maine
Posts: 3
Default Fast Track C400 Left Side not playing audio on Outputs 1/2

I noticed some other people having a similar issue, but not exactly. When I try to play back audio from my DAW (Cakewalk), Channel 1 just stopped working. However, I could hear both outputs through the headphone port in front. I saw another user had just the opposite problem. In my troubleshooting I was able to eliminate the headphones, the cables, the studio monitors and the DAW as the source of the problem (the same thing happens when I try it in other apps such as Groove or Windows Media Player). I also tried reinstalling the latest driver, which didn't help.

So I disabled outputs 1/2 in Cakewalk and switched my cables over to outputs 3/4. Works perfectly on both left and right, except now the headphones are getting no signal PERIOD on either side. Does the headphone port only monitor the signals coming out of 1/2? If so, is there any way to change that? I only ever use 2 outputs at a time, but I also need the headphones to work when recording vocals or a mic'd acoustic instrument. So, I need to either figure out what's going on with outputs 1/2, or figure out how to get the headphone port working with 3/4.

I know that the Fast Track C400 is no longer supported by Avid, nor has it been for quite a while, so they haven't issued a new driver for a long time. I was wondering if (and where) a firmware update might be available that might fix this problem. Or what else I might try.

Thanks in advance for any help or advice.

My Sandra report:

SiSoftware Sandra

ID
Host Name : Alan-PC
Workgroup : WORKGROUP

Computer
Model : Lenovo 20DF0030US ThinkPad E550
Serial Number : PF0C****
Chassis : Lenovo Notebook
Mainboard : Lenovo 20DF0030US
Serial Number : L1HF5******
BIOS : Lenovo J5ET60WW (1.31 ) 02/25/2018
TPM - Trusted Platform Module : STM 1.2 (PCR 24)
Intel vPro : 10.0.30.1072
Total Memory : 15.75GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (2C 4T 2.7GHz, 2.4GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC BGA1168

Chipset
Memory Controller : Lenovo Core (Broadwell-ULV) Host Bridge 100MHz, 2x 8GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : 9905428-427.A00LF 8GB DDR3 SO-DIMM PC3-12800U DDR3-1600
Memory Module : 9905428-427.A00LF 8GB DDR3 SO-DIMM PC3-12800U DDR3-1600

Video System
Monitor/Panel : Lenovo LCD 1366x768 (1366x768, N156BGE-EA1
, 15.3")
Monitor/Panel : Dell Computer DELL SE2216H
(1920x1080, 21.7")
Video Adapter : Intel(R) HD Graphics 5500 (24CU 192SP SM5.4 900MHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
Video Adapter : Intel(R) HD Graphics 5500 (24CU 192SP SM5.4 900MHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) HD Graphics 5500 (192SP 24C 900MHz, 576kB L2, 6.3GB DDR3 1.6GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) HD Graphics 5500 (192SP 24C 900MHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) HD Graphics 5500 (192SP 24C 900MHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) HD Graphics 5500 (192SP 24C 900MHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL) : 932GB (C:)

Logical Storage Devices
SYSTEM_DRV : 1GB (NTFS, 4kB) @ Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
Windows7_OS (C:) : 930GB (NTFS, 4kB) @ Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)

Peripherals
LPC Hub Controller #1 : Lenovo Wildcat Point-LP LPC Controller
Audio Device : Lenovo Core (Broadwell) Audio Controller
Audio Codec : Intel 2808
Audio Device : Lenovo Wildcat Point-LP High Definition Audio Controller
Audio Codec : Conexant 510F
Disk Controller : Lenovo Wildcat Point-LP SATA Controller [AHCI Mode]
USB Controller #1 : Lenovo Wildcat Point-LP USB xHCI Controller
USB Controller #2 : Lenovo Wildcat Point-LP USB EHCI Controller

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Nitro PDF Driver 9 (600x600, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Dell 2350d Laser Printer XL (1200x1200)
Printer : Dell 2350d Laser Printer PS3 (1200x1200)
Printer : Dell 2350d Laser Printer (1200x1200)
Printer : Dell 2330dn Laser Printer XL (1200x1200)
Printer : Dell 2330dn Laser Printer PS3 (1200x1200)
Printer : Dell 2330dn Laser Printer (1200x1200)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (3) I218-V (Ethernet)
Wireless Adapter : Intel(R) Dual Band Wireless-AC 3160 (802.11n (HT), AES-CCMP, 150Mbps)

Power Management
Battery #1 : SMP LNV-45N1 47.52Wh/3.84Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18362
Platform Compliance : x64
__________________
ACollins59
Reply With Quote
  #2  
Old 09-06-2019, 05:12 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 3,017
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

You could buy a simple monitor controller, and use only the 3-4 outputs, eliminating the HP output on the Fasttrack. I suspect it's locked to the 1-2 main outs. And to me, this sounds like hardware failure on channel one.
Reply With Quote
  #3  
Old 09-16-2019, 06:44 PM
ACollins59 ACollins59 is offline
Member
 
Join Date: Jul 2019
Location: Wilton, Maine
Posts: 3
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

So, would I go from Fast Track 3/4 to the monitor controller, then from there to my studio monitors?
__________________
ACollins59
Reply With Quote
  #4  
Old 09-16-2019, 06:56 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 3,017
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

Quote:
Originally Posted by ACollins59 View Post
So, would I go from Fast Track 3/4 to the monitor controller, then from there to my studio monitors?
Yes. And use the headphone output on the controller. If the 1/2 output is broken, this is one way to solve the problem. And it shouldn't cost you too much.
Reply With Quote
  #5  
Old 09-16-2019, 07:02 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 3,017
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

Or get a new interface.
Reply With Quote
  #6  
Old 09-17-2019, 07:19 AM
ACollins59 ACollins59 is offline
Member
 
Join Date: Jul 2019
Location: Wilton, Maine
Posts: 3
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

I started shopping around for an inexpensive monitor controller and they aren't as inexpensive as you might think (at least not by my budgetary standards). Then it occurred to me: why not use my 4-channel headphone amp? I never use more than two sets of headphones at a time anyway. So I ran outputs 3/4 into the stereo input of my headphone amp (luckily I had a spare 2 mono to 1 stereo cable kicking around). Then I plugged my studio monitors into outputs 1 and 2, still leaving outputs 3 and 4 for headphones. Works perfectly. I don't know why I didn't think of this before. I feel kind of foolish, but at the same time I am happy to have everything working again the way I want it to.

Thank you for your suggestions, Ben. While I didn't follow your advice exactly, it did lead me to this solution.
__________________
ACollins59
Reply With Quote
  #7  
Old 09-17-2019, 07:25 AM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 3,017
Default Re: Fast Track C400 Left Side not playing audio on Outputs 1/2

That sounds just great. No reason this isn't a good, working, free, solution to your problem, and no reason it should mean any loss of sound quality.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Fast Track C400 Left side only audioplayback Sinsanatic FireWire and USB Audio Interfaces (Win) 4 07-16-2019 08:35 AM
M-Audio Fast Track C400 Dunkin1953 FireWire and USB Audio Interfaces (Mac) 2 03-15-2016 09:49 PM
M-AUDIO FAST TRACK C400 - 4 Inputs? mondoaction Pro Tools M-Powered (Mac) 5 01-19-2016 05:37 AM
M-Audio Fast Track C400 with Pro Tools 10? padawanjesus Pro Tools 10 1 08-14-2014 04:33 PM
Fast Track C400 with M-Audio Keystation 49e soulpatch007 Pro Tools SE and Essential (Win) 2 11-24-2012 04:18 AM


All times are GMT -7. The time now is 03:19 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com