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  #1  
Old 05-06-2019, 01:14 PM
jchan jchan is offline
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Default iLok Cloud Error

"Cannot authorize your software with iLok Cloud"

Guess what happens after that?

Crash.

Same thing over and over again and I cant get the job done.

Started seeing this last couple of days. Internets working fine - but www.ilok.com doesnt respond..

What's going on?

iLok Cloud maybe wasn't so great after all.


None the less, PT shouldn't have to crash just because the ilok servers went rogue.

What do you say Avid?
Do you have a programmer to spare for this one?
I paid $99 last week to get you started.
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  #2  
Old 05-06-2019, 01:39 PM
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albee1952 albee1952 is offline
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Default Re: iLok Cloud Error

Its probably best addressed at the iLok site more than here FWIW, I will likely never use cloud authorization(and this is only 1 reason why). I know some folks like it, but the only way I will trust it is, if they(Avid and iLok) make it so once Pro Tools is open/running, losing the connection has no effect until the next PT restart or at least as long as that session stays open. This is how the Waves-on-USB functions (as long as the session stays open, the USB stick can be removed without losing plugin authorization).
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  #3  
Old 05-06-2019, 01:53 PM
jchan jchan is offline
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Default Re: iLok Cloud Error

Quote:
Originally Posted by albee1952 View Post
Its probably best addressed at the iLok site more than here FWIW, I will likely never use cloud authorization(and this is only 1 reason why). I know some folks like it, but the only way I will trust it is, if they(Avid and iLok) make it so once Pro Tools is open/running, losing the connection has no effect until the next PT restart or at least as long as that session stays open. This is how the Waves-on-USB functions (as long as the session stays open, the USB stick can be removed without losing plugin authorization).
Yeah, that sounds like a much safer bet. But it actually hasn't been any issues like this at all until now. And the PROS has had the upper hand, which means, I never had to worry about forgetting my iLok, just to get PT started for some recording in another studio, rest of my licenses on the dongle Is used for mixing which Is done in my own studio.

We'll see, I'll have to switch back if this iLok server hide and seek games continues. .
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  #4  
Old 05-06-2019, 02:33 PM
mixgate mixgate is offline
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Default Re: iLok Cloud Error

you need an internet connection at ALL times for ilok cloud to work
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  #5  
Old 05-06-2019, 10:46 PM
jchan jchan is offline
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Default Re: iLok Cloud Error

Quote:
Originally Posted by mixgate View Post
you need an internet connection at ALL times for ilok cloud to work
Yes I know and my connection is fine, Problem is Pro Tools crashes when ilok servers is unreachable.
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  #6  
Old 05-07-2019, 12:30 AM
samtrino samtrino is offline
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Default Re: iLok Cloud Error

I was having the exact same repeated iLok errors and PT crashes yesterday even though my internet connection was totally fine. I had to switch to the usb dongle to continue working...
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  #7  
Old 05-07-2019, 02:53 AM
Jamie Mac Jamie Mac is offline
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Default Re: iLok Cloud Error

I also had this same issue, crash after crash after crash. All sudden crashes.
I quit my ilok cloud session and moved all licenses back to the physical ilok and everything was fine again.
It was not an internet connection issue.

Never using ilok cloud again.
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