Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #71  
Old 04-25-2020, 02:59 AM
ajllosa ajllosa is offline
Member
 
Join Date: Apr 2020
Location: Dublin
Posts: 1
Default ProTools (Active Anual License until 2021) shows as expired in iLok

Hi, I have an active ProTools Annual subscription valid until Feb. 2021 (payments running as normal and everything is fine in the Avid´s site). But since 10.4.2020 iLok license shows as expired.

I have tried everything, from refresh, uninstall iLok Manager, unlink my iLok, re-link with another account, back again. No luck.

As of today, 15 days without ProTools during this quarantine. Missing deadlines and work.

Case number: 03931169

No response from the official support.

Does anyone having similar problems could resolve this issue without support?

Thanks.

Last edited by jeffro; 04-25-2020 at 11:48 AM. Reason: Licenses refreshed, case in progress.
Reply With Quote
  #72  
Old 04-25-2020, 06:15 AM
uncklbuck uncklbuck is online now
Member
 
Join Date: Jul 2018
Location: Russian Federation
Posts: 2
Default Re: ProTools 2020 (Active Anual License until 2021) shows as expired in iLok

Same problem. don't know what to do.
Reply With Quote
  #73  
Old 04-25-2020, 11:53 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,678
Default Re: ProTools 2020 (Active Anual License until 2021) shows as expired in iLok

Quote:
Originally Posted by uncklbuck View Post
Same problem. don't know what to do.
Welcome to the community.

This thread is for Pro Tools Subscriptions. You have a perpetual Pro Tools license and the Release Limit date matches your Software Updates + Support Plan term. Please start a support case and provide details on the problem you are experiencing. Thanks!
__________________
Reply With Quote
  #74  
Old 05-11-2020, 01:01 PM
DodoK DodoK is offline
Member
 
Join Date: May 2020
Location: Norway
Posts: 1
Default Re: Licenses expired on renewed Pro Tools Subscription

Hi, it's nice to be here ,but I need help.I have the same problem as here.
The Subscription is active in my Avid Master Account, but expired licenses in the iLok Account.
The subscription in iLok account expired on 4/29/20 - but pro tools stopped after 7 days.
Case Number:03942702
System ID: 50662673
Many thanks.

Last edited by jeffro; 05-15-2020 at 02:48 PM. Reason: Handled via support case 5/13
Reply With Quote
  #75  
Old 05-13-2020, 10:18 PM
kimmen77 kimmen77 is offline
Member
 
Join Date: May 2020
Location: Nätvingestigen 42
Posts: 2
Default Re: Licenses expired on renewed Pro Tools Subscription

Hi same problem here, active ProTools Annual subscription valid until november 21 2020, but Ilok shows expired since april 20 2020.

case #03944172
system ID 50152977

Last edited by jeffro; 05-15-2020 at 03:01 PM. Reason: Pro Tools Plan license is obsolete.
Reply With Quote
  #76  
Old 05-15-2020, 01:37 PM
MtechNatahan MtechNatahan is offline
Member
 
Join Date: May 2020
Location: San Jose
Posts: 2
Default Re: Licenses expired on renewed Pro Tools Subscription

I'm in a similar boat. I currently have two subscriptions for Pro Tools, a monthly one that has expired and a yearly one that is activated (according the Avid site) that I purchased two days ago. My iLok only shows the expired subscription.


Case #: 03946217
System ID: 51028937
Expired System ID: 50796602
Both are educational licenses.

Last edited by jeffro; 05-15-2020 at 03:02 PM. Reason: New product didn't deposit license.
Reply With Quote
  #77  
Old 05-15-2020, 02:54 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,678
Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by kimmen77 View Post
Hi same problem here, active ProTools Annual subscription valid until november 21 2020, but Ilok shows expired since april 20 2020.

case #03944172
system ID 50152977
This is different than the thread's topic (you have a perpetual license with a Software Updates & Support Plan). Your Pro Tools Plan license is obsolete - it simply authorized the bonus Space license but was replaced by the Avid Complete Plug-In Bundle (more plug-ins at half the price).
__________________
Reply With Quote
  #78  
Old 05-15-2020, 03:01 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,678
Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by MtechNatahan View Post
I'm in a similar boat. I currently have two subscriptions for Pro Tools, a monthly one that has expired and a yearly one that is activated (according the Avid site) that I purchased two days ago. My iLok only shows the expired subscription.


Case #: 03946217
System ID: 51028937
Expired System ID: 50796602
Both are educational licenses.
This is a different issue - you are actually missing the license (this thread is about licenses not refreshing on renewed subscriptions). I escalated your case.
__________________
Reply With Quote
  #79  
Old 05-18-2020, 12:54 AM
xpandnz xpandnz is offline
Member
 
Join Date: Jan 2011
Location: New Zealand
Posts: 23
Default Re: Licenses expired on renewed Pro Tools Subscription

Same issue here guys. I really need my access. Have logged case: 03947889
Reply With Quote
  #80  
Old 05-18-2020, 08:47 AM
Martin Muscatello Martin Muscatello is offline
Member
 
Join Date: Aug 2013
Location: Buenos Aires, Argentina
Posts: 20
Default Re: Licenses expired on renewed Pro Tools Subscription

Hi! I have this issue going on, this time is another account, the one I use in my studio.
Here is the support case number: 03947581


Thanks!!!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Reactivate Pro Tools after expired subscription? adamschutz Licensing & Accounts 14 05-20-2020 08:34 PM
Renewed Pro Tools Subscription but my license isn't showing up in Ilok fogger808 Licensing & Accounts 29 04-19-2018 12:10 PM
Expired pro tools subscription renewed. Cannot activate PT with iLok mskmadison Licensing & Accounts 1 09-07-2017 01:38 PM


All times are GMT -7. The time now is 12:30 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com