Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 02-14-2017, 10:49 PM
bspaceman bspaceman is offline
Member
 
Join Date: Jun 2005
Location: Texas
Posts: 31
Default ProTools 12.4 Multiple Errors....help!

Hey folks,

This may have been covered, though I did a search and could find very little here.

I am receiving multiple errors when attempting to launch ProTools 12.4 on my macbook pro.. These errors include:

"Could not create the TCE plug-in's factory default file because the plug-in doesn't support the current sample rate".

"Could not create a new document because Assertion in "/Volumes/Development/158347/ProTools/DFW/Views/UMenu.MacOS.mm", line 1624".

The current playback engine does not support a sample rate of 0 kHz.

Additionally, my MBox Pro III is not being recognized byProTools.

I am running OS X El Capitan version 10.11.6, which is supposed to be supported, on my mid 2014 13' retina MacBook Pro. 2.6 Ghz Intel Core i5, 8 GB 16000 Mhz DDR3 ram.

I just checked and this is what I see under "Thunderbolt":

Vendor Name: Apple Inc.
Device Name: MacBook Pro
UID: 0x0001000F07D6C490
Route String: 0
Firmware Version: 17.2
Domain UUID: 781410B8-CC83-DF53-BFC4-2A386D00FC64
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 20 Gb/s x1
Current Link Width: 0x1
Receptacle: 1
Link Controller Firmware Version: 0.11.0
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 20 Gb/s x1
Current Link Width: 0x1
Receptacle: 2
Link Controller Firmware Version: 0.11.0

I have a firewire to apple OEM thunderbolt adapter running from my black OEM cable to my computer. Is it possible this could be the issue? i see no damage to either cable.

I tried trashing audio core plug-ins and protools preferences to no avail.

I have the MBox Pro Preference panel open and I can see that I have package 1.3.5 but there is nothing showing for firmware. I reinstalled the latest driver from the link here: http://avid.force.com/pkb/articles/D...ox-Pro-Drivers

Any help would be greatly appreciated.

Thanks!
B
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELP! M box 2 multiple errors with pro tools 10 Fyenamuzik 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 04-06-2013 12:43 PM
Multiple 6101 errors scott bourgeois Pro Tools M-Powered (Mac) 2 04-03-2012 07:31 PM
Help - multiple errors with PT7, PT8, 002 and MBOXPRO2 (XP) Skip Regan 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 5 04-22-2010 02:56 PM
Multiple errors/issues in PT LE 8 Big Blue Barry 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 02-27-2009 08:42 AM
G4 Bus Errors with Multiple Monitors steve-o 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 02-08-2000 08:40 AM


All times are GMT -7. The time now is 01:04 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com