"Pro Tools has stopped working"

[Bean Dog]

Hi all,

I'm trying to work with Pro Tools 11 which is generally cool, but I'm getting the message, "Pro Tools has stopped working" roughly every 20 minutes or so and the program becomes un-responsive and a re-boot of the PC is required..
I've researched this quite hard but only found the issue relating to Vista and this message appearing on startup..
Any help or advice would be very welcome..
Thanks very much,
Ben

[Drew Mazurek]

http://avid.force.com/pkb/articles/c...m-Requirements

Start here. Doesn't look like Vista is compatible with 11 on the PC.

[suicune]

Start here. Doesn't look like Vista is compatible with 11 on the PC.

I don't think he was saying he was USING Vista (frankly why would anyone?) - only that the only similar message he found searching the forums was related to Vista.

To the OP - you need to post way more info on your system - OS version, specific PT 11 version, what plugins you're using, SANDRA report and so on. Read this:

http://duc.avid.com/showthread.php?t=336556

[Drew Mazurek]

Whoops!!

[suicune]

Whoops!!

I'd kind of like to think there is someone in the world somewhere trying to use PT11 on Vista. There probably is. I had a guy email me a few weeks ago wondering why his PT8 LE wouldn't install on Mavericks (you know who you are!!).

[Drew Mazurek]

I must admit to being a PC ignoramus!!

[Bean Dog]

Hi, thanks for your input on this; I'm aware that one of my drives is only a 5400rpm speed and also that I have mixed, but paired memory..whether this might account for the error I don't know..

Thanks again,

Ben



SiSoftware Sandra

ID
Host Name : Ben-PC-One
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 560
Serial Number : 4CS****
Chassis : Dell Desktop
Mainboard : Dell 018D1Y
Serial Number : ..CN7509*********
BIOS : Dell A06 12/01/2010
Total Memory : 8GB DIMM DDR2 DDR3

Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz (4C 2.5GHz, 2x 2MB L2)
Socket/Slot : FC LGA (Socket T)

Chipset
Memory Controller : Dell P45/P43/G45/G43 DRAM Controller 4x 333MHz (1.33GHz), 2x 4GB DIMM DDR2 DDR3 1GHz 128-bit

Memory Module(s)
Memory Module : Samsung M378B5673EH1-CF8 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Crucial CT25664BA1067M16F 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Samsung M378B5673EH1-CF8 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Crucial CT25664BA1067M16F 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-20 4-27-8-4)

Video System
Monitor/Panel : Dell Computer DELL E198WFP
(1600x1200, 19.1")
Monitor/Panel : LG W2271
(1680x1050, 22.0")
Video Adapter : Radeon X1300/X1550 Series (PS3.0, VS3.0 594MHz, 256MB 396MHz, PCIe 1.00 x16)
Video Adapter : Radeon X1300/X1550 Series (PS3.0, VS3.0 594MHz, 256MB 396MHz, PCIe 1.00 x16)

Graphics Processor

Storage Devices
WDC WD10EZEX-08M2NA0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
WDC WD20EARX-008FB0 (2TB, USB2/SATA600, 3.5") : 2TB (E:)
WDC WD10JMVW-11AJGS3 (1TB, USB2/SATA300, 5400rpm, 8MB Cache) : 931GB (H:)
Kingston DataTraveler G3 (15.5GB, USB2) : 14GB (T:)
Generic- SD/MMC (USB2) : N/A (F:)
Generic- Compact Flash (USB2) : N/A (I:)
Generic- SM/xD Picture (USB2) : N/A (J:)
Generic- MS/MS-Pro (USB2) : N/A (K:)
WIBU - CodeMeter-Stick (41.2MB, USB1) : 39MB (L:)
HL-DT-ST DVD+/-RW GH50N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Drive-3 (E:) : 2TB (NTFS) @ WDC WD20EARX-008FB0 (2TB, USB2/SATA600, 3.5")
Hard Disk (H:) : 931GB (NTFS) @ WDC WD10JMVW-11AJGS3 (1TB, USB2/SATA300, 5400rpm, 8MB Cache)
Removable Drive (T:) : 14GB (FAT32) @ Kingston DataTraveler G3 (15.5GB, USB2)
CODEMETER (L:) : 39MB (FAT32) @ WIBU - CodeMeter-Stick (41.2MB, USB1)
Hard Disk (C:) : 931GB (NTFS) @ WDC WD10EZEX-08M2NA0 (1TB, SATA600, 3.5", 7200rpm)
Removable Drive (F:) : N/A @ Generic- SD/MMC (USB2)
Removable Drive (I:) : N/A @ Generic- Compact Flash (USB2)
Removable Drive (J:) : N/A @ Generic- SM/xD Picture (USB2)
Removable Drive (K:) : N/A @ Generic- MS/MS-Pro (USB2)
Optical Drive (D:) : N/A @ HL-DT-ST DVD+/-RW GH50N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Dell HD Audio Controller
Audio Device : VIA M Audio Audiophile
Disk Controller : Dell 6 port SATA AHCI Controller
USB Controller 1 : Dell USB UHCI Controller #4
USB Controller 2 : Dell USB UHCI Controller #5
USB Controller 3 : Dell USB EHCI Controller #2
USB Controller 4 : Dell USB UHCI Controller #1
USB Controller 5 : Dell USB UHCI Controller #2
USB Controller 6 : Dell USB UHCI Controller #3
USB Controller 7 : Dell USB EHCI Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Deskjet 6940 series (1200x1200, USB, Colour)
Printer : HP Deskjet 5900 Series (1200x1200, USB, Colour)

Peripherals
Media Player : Kingston DataTraveler G3 (14.4GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.1

[suicune]

My thoughts from your SANDRA report are as follows:

I assume you using the audiophile as your audio device?
Have you downloaded the latest drivers for it?
Are there any other programs running which are also trying to use the audiophile (including the system audio)?
If you try switching to the in-built audio does the error continue?
Are you using any 3rd party plugins?
Are you using the latest version of PT11? (11.2.1)
You have several hard drives listed there - which of them are your sessions on?
Is the error the same if you run a session from a different hard drive?

There's probably a lot more lines of enquiry but let's start with those. And for future reference I would think a windows specific sub-forum might have been a better place for your question like this one:

http://duc.avid.com/forumdisplay.php?f=93

Not that it matters a huge amount, just that more people with windows specific knowledge might see your post there. I'm more of a mac girl myself.

[Bean Dog]

Hi Suicune,
Yes the M-Audio asio sound card is the one I'm using and the drivers are up-to-date; it's possible that say Windows Media Player could be sharing the sound card; I'll check..
I'm running all the Spectrasonics plug-ins; Omnisphere, Trilian and Stylus RMX..and yes Pro Tools 11.2.1
The sessions are on the slower drive, so I'll shift them onto the 7200 drive and see if that makes a difference..
I do appreciate your help and advice, as this it's so frustrating to constantly have to re-boot..
Ben

[Bean Dog]

Having run a repair on my sound card 2 hours ago, I've not had a crash since..

We may have sussed it !

Thanks for all your help everyone,

Best regards,

Ben