iLok License Surrender Issues

[Bruce Paine]

From the www.iLok.com website:

If you are having a problem with an iLok or a license, please follow the steps below for each of your affected iLoks. Make sure to have only one iLok plugged in at a time.

1 - Download and install the Latest ILM Version:
iLok License Manager

2 - iLok Sync/Repair:

Please use the following steps to perform a Sync/Repair operation.

IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.

1. Unplug all iLoks from your computer.
2. Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
3. Plug in ONE iLok.
4. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
5. Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
6. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account

Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.

Help for Incomplete Surrenders:
If you you have not yet placed a support request, and you are experiencing problems involving surrendering a previous license for a new license that requires surrender, please submit a Support Ticket at www.iLok.com.

You will be asked first to login to your iLok.com account, then fill out the Support Ticket with as many details as possible in order to assist you with resolving your issue.


Bruce Paine
Community Administrator
Avid Pro Audio Community