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#1
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Still haven't got my free plugins for Pro Tools 12.2
Still nothing on my account!!
Why release PT 12.2 if Avid is not ready with all the updates. Avid, please, it's time to put the plugins on my/others account as soon as possible. The wait has been long... Sometimes it is hard to try to stay and stand with Avid. Pro Tools deserves better!! |
#2
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Still haven't got my free plugins for Pro Tools 12.2
Avid??
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#3
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Re: Still haven't got my free plugins for the 12.2?
You should start a support case via your Avid account to get this resolved.
http://duc.avid.com/showthread.php?t=372324
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#4
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Re: Still haven't got my free plugins for the 12.2?
Thanks, will do just that.
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#5
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Re: Still haven't got my free plugins for the 12.2?
Quote:
I did start a case... 4 hour response time correct? Its been almost 3 1/2 and not a peep
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Pro Tools Ultimate 2023.6 Logic Pro 10.7.8 macOS Ventura 13.3 MacBook Pro (16-inch, 2021) Apple M1 Max Memory 64 GB PreSonus Quantum 26x32 Thunderbolt |
#6
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Re: Still haven't got my free plugins for the 12.2?
You guys logged in online and checked your accounts right?
I ask because j was just watching the App manager and assuming they'd show up there, which of course they never did. I WILL add that they seem well worth having.
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William Wittman Producer/Engineer (Cyndi Lauper, Joan Osborne, The Fixx, The Outfield, Hooters...Kinky Boots!) |
#7
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Re: Still haven't got my free plugins for the 12.2?
Yep... checked there as well but Jeffro has found some sort of issue with my account and they are looking into it. *sigh*
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Pro Tools Ultimate 2023.6 Logic Pro 10.7.8 macOS Ventura 13.3 MacBook Pro (16-inch, 2021) Apple M1 Max Memory 64 GB PreSonus Quantum 26x32 Thunderbolt |
#8
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Re: Still haven't got my free plugins for the 12.2?
How do I start a case?
I do not get the option Click Access the Support Center What do I do?
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Gigabyte EX58A-UD3R BIOS FH, Intel Core i7 CPU 980X, 24GB Mushkin Enhanced Blackline DDR3 1600Mhz PC3-12800, NVIDIA GeForce GTX 560, Windows 10 Pro 64 Bit, Pro Tools 12.7 |
#9
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How do I contact Support.
I have Perpetual 12 license.
But I do not see how to contact support. Very cryptic. Needs some help.
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Gigabyte EX58A-UD3R BIOS FH, Intel Core i7 CPU 980X, 24GB Mushkin Enhanced Blackline DDR3 1600Mhz PC3-12800, NVIDIA GeForce GTX 560, Windows 10 Pro 64 Bit, Pro Tools 12.7 |
#10
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System ID??
How do I find my System ID?
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Gigabyte EX58A-UD3R BIOS FH, Intel Core i7 CPU 980X, 24GB Mushkin Enhanced Blackline DDR3 1600Mhz PC3-12800, NVIDIA GeForce GTX 560, Windows 10 Pro 64 Bit, Pro Tools 12.7 |
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