Cannot Get Pro Tools to Work on HP Envy Laptop

[wollyroger]

Hi folks, I'm really hoping somebody out there can help me.

I am an experienced Pro Tools user and pretty up to speed with how it can be troublesome to get it working glitch free etc. However, I am at my wits end attempting to get it working with my new laptop.

My laptop is an AMD HP Envy running Windows 10 (Sandra report to follow). So far I have attempted:

- Installing Pro Tools 10
- Installing Pro Tools 11
- Installing Pro Tools First (which I am using as a test rig before paying for the upgrade to the latest version, as it is my understanding the underlying code is the same)

I am aware that both PT 10 and 11 are not certified to work with Windows 10 and that current versions of PT are not certified to work with AMD processors, so I am just unlucky to have a PC that is unable to run the software?

Both Pro Tools 10 and 11 installed and opened, but were glitchy in operation. Pro Tools Free takes an age to load and takes about 30 seconds to respond to each mouse click. I did get it to play and record, but it now just shows a flashing play button and illuminated blue stop button.

Any help would be appreciated.

Thanks
Rog


--------------------------------------------------------------------------------

<<< Computer Overview >>>
--------------------------------------------------------------------------------

< ID >
Host Name: DESKTOP-O8HELA0
Workgroup: WORKGROUP

< Computer >
Model: HP ENVY x360 Convertible 15-cp0xxx
103C_5335KV HP Envy
Serial Number: 8CG910GTXT
Chassis: HP
Mainboard: HP 8497
Serial Number: PHHZN2DK9BZ37Q
BIOS: AMI (OEM) F.35 04/02/2019
TPM - Trusted Platform Module: AMD AMD 2.0 (PCR 24)
Total Memory: 7GB DDR4

< Processors >
Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx
(4C 8T 3.32GHz, 600MHz IMC/1.2GHz, 4x 512kB
L2, 4MB L3)
Socket/Slot: FP4 (µBGA)

< Chipset >
Memory Controller: AMD F17v1 (Ryzen-M PinnacleRidge) Host Bridge
6x 100MHz (600MHz), 2x 8GB DDR4 1.2GHz 128-
bit

< Memory Module(s) >
Memory Module: SanMax M471A5244CB0-CTD 4GB SO-DIMM DDR4 PC4-
19200U DDR4-2400
Memory Module: SanMax M471A5244CB0-CTD 4GB SO-DIMM DDR4 PC4-
19200U DDR4-2400

< Video System >
Monitor/Panel: AU Optronics Generic PnP Monitor (1920x1080,
15.5")
Video Adapter: AMD Radeon(TM) Vega 8 Graphics (8CU 512SP
SM6.3 1.1GHz, 1024MB DDR3 128-bit, Integrated
Graphics)

< Graphics Processor >
OpenCL: AMD Radeon(TM) Vega 8 Graphics (512SP 8C
1.1GHz, 3.4GB DDR3 128-bit, Integrated
Graphics)
D3D 11: AMD Radeon(TM) Vega 8 Graphics (512SP 8C
1.1GHz, 1024MB DDR3 128-bit, Integrated
Graphics)
OpenGL: AMD Radeon(TM) Vega 8 Graphics (512SP 8C
1.1GHz, 1024MB DDR3 128-bit, Integrated
Graphics)

< Pen & Touch >
Touch: Integrated
Multi-Touch: Yes
Simultaneous Touches: 10
Pen Digitiser: Integrated

< Storage Devices >
Disk: SanDisk SD9SN8W-128G-1006 (128GB, SATA600,
M.2, SSD)
Disk: Seagate ST1000LM049-2GH172 (1TB, SATA600,
2.5", 7200rpm)

< Logical Storage Devices >
Windows (C:): 118GB (NTFS, 4kB) @ SanDisk SD9SN8W-128G-1006
(128GB, SATA600, M.2, SSD)
Windows RE tools: 980MB (NTFS, 4kB) @ SanDisk SD9SN8W-128G-1006
(128GB, SATA600, M.2, SSD)
DATA (D:): 932GB (NTFS, 4kB) @ Seagate ST1000LM049-
2GH172 (1TB, SATA600, 2.5", 7200rpm)
SYSTEM: 256MB (FAT32, 4kB) @ SanDisk SD9SN8W-128G-
1006 (128GB, SATA600, M.2, SSD)

< Peripherals >
LPC Hub Controller #1: HP FCH LPC Bridge
Audio Device: HP Raven Ridge HDMI/DP Audio Controller
Audio Codec: AMD HDMI Audio
Audio Device: HP F17v1 (Ryzen-M) DRAM Controller
Disk Controller: HP FCH SATA Controller [AHCI mode]
USB Controller #1: HP F17v1 (Ryzen-M) Host Bridge
USB Controller #2: HP F17v1 (Ryzen-M) Address Map
SMBus/i2c Controller #1: ATI SB900 SMBus

< Printers and Faxes >
Printer: Microsoft Software Printer Driver (300x300,
Colour)
Printer: Microsoft XPS Document Writer v4 (600x600,
Colour)
Printer: Microsoft Print To PDF (600x600, Colour)
Printer: HP PCL3 A-size Printer Class Driver
(1200x1200, Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Biometrics >
Voice: Analog NUI Voice Virtual Sensor (Voice)
Facial Features: Windows Hello Face Sensor (Facial Features)

< Sensors >
Unknown: AMD Secondary Accelerometer (Unknown,
Unknown)
Motion: Gyroscope - 3D Gyrometer (AMD) (Motion,
Gyrometer)
Orientation: AMD Simple Device Orientation - Simple device
orientation sensor ( (Orientation, Unknown)
Motion: Accelerometter - 3D Accelerometer (AMD)
(Motion, Accelerometer)

< Network Services >
Network Adapter: Bluetooth Device (Personal Area Network)
(Ethernet)
Wireless Adapter: Realtek RTL8822BE 802.11ac PCIe Adapter
(802.11ac (VHT), AES-CCMP, 866.7Mbps)

< Power Management >
Battery #1: 333-1B-35-A LK03052XL 47.91Wh/3.77Ah

< Operating System >
Windows System: Microsoft Windows 10 Personal 10.0.17763
Platform Compliance: x64

[wollyroger]

Ah, just realised, the reason why Pro Tools first wasn't playing was because the USB lead had come out of my interface...! However, it is still very 'laggy'.

For reference, I am using a presonus audiobox, but have also used asio4all and my behringer x32

[peterle]

as much as i see , very low on memory and
only integrated graphics which shares also the little available ram with the cpu, not recommended ,

maybe if you upgrade ram to 16 gb minimum
there "may" be a chance , but i doubt...
also ryzen may be picky with pt , intel recommended

[wollyroger]

Hi,

A quick update. I found the unresponsiveness was down to the 'backup to cloud' option being enabled. Maybe a conflict with my network card, or something...

Anyhow, I am pleased to report I have since purchased the full licence of Pro Tools and am running it successfully on both my AMD Ryzen Laptop and older AMD Phenom desktop (I have no need for backup to cloud!).

Thanks,
Roger