Student purchase included 4yrs of releases never got Pro Tools 12

[tklicki]

Dear Avid,
as part of a four year upgrade offer in place at the time of my purchase I should be able to upgrade my installation to version 12. Unfortunately, I did not receive any information, like I did last time when I was upgrading from PT10 to PT11. I activated my copy of the license on 02/07/12, so I strongly belive that I should get an upgrade promised at the time of purchase.

Could you please help me with this?

Regards,
Tomasz Klicki

========================== ADMIN EDIT:

• This thread is for customers that bought a Student/Edu copy of Pro Tools that included 4 years of updates and did not yet receive any version of Pro Tools 12.
• This program ended 4/10/2013 so purchases after that are not eligible.
• Updates are provided for 4 years from date of original purchase and are based on release date of the new version(s).
• Please check the Products Not Yet Downloaded section of your Avid account. If your update is not there (and you qualify for a no cost update), please start a case and include a copy of your invoice.

[Soundjam]

Dear Avid,
I'm in the same situation as "tklicki" ! Please can I have an answer for this problem?
Thanks
Sincerely
Renato

[smokeandshadow]

I am also curious about this. Has Avid rescinded the 4 year upgrade from 11? Not that 12 is any good right now, but promises an all...

[tklicki]

Thank you, we will see! ;-)

[guatamas]

As always when Avid releases a new version of Pro Tools there is a small waiting period for those who are entitled to an upgrade. Be patient. It may take a week or so at the most to process EVERYONE (think about how many registered users there are). So if you fall WITHIN your 4 years of free upgrades you will get that upgrade. Avid has not gone back on that deal.

[massika]

Has anyone received there upgrade as of yet that is apart of the EDU 4 year upgrade plan?

[Niallirl]

I am also entitled to the free upgrade and have yet to receive anything from Avid. I hope it doesn't take as long as it did with 11 and even when I got it they said I was sent an email with the upgrade information that I certainly never got!

[Giba]

I bought PT 10 in 2012 and It was said to me that it`s a four year free upgrade.

So, It`s not in my avid`s account yet. When It`s gonna be ?

Thanks.

Giba

[short_change12]

https://youtu.be/nciWR7rSb1Y?t=4m7s

[guatamas]

Originally Posted by Giba

I bought PT 10 in 2012 and It was said to me that it`s a four year free upgrade.

So, It`s not in my avid`s account yet. When It`s gonna be ?

Thanks.

Giba

Avid is still processing everyone's accounts. It may take a while. I remember when Pro Tools 11 came out I didn't receive my Pro Tools 11 upgrade for about 2 weeks. It may be sooner than later but its a process to make sure everyone who is entitled, gets the upgrade