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#1151
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Re: Where is my No Charge Pro Tools 12 Upgrade?
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also, thank you for helping me that quick :) regards, Fab. |
#1152
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Upgrade Plan doesn't show up for PT 11 HD License activated on Jan 2015
I bought and activated the PT 11 HD license on Jan 2015 but it doesn't show the Upgrade and support plan on my account. Only shows the PT 11 HD license.
Shouldn't the PT 11 licenses bought on 2015 include the Upgrade and support plan? Thanks
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http://www.facebook.com/EApolonia |
#1153
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Re: Where is my No Charge Pro Tools 12 Upgrade?
I purchased a Pro Tools HD 9 to HD 11 upgrade on Dec 21st of last year. I have checked my avid account in the products not yet downloaded section. When I put my iLok info in it says "There are no qualifying upgrade products on this iLok account". Please let me know what is going on and if there is anyway to rectify the issue.
Thanks, John |
#1154
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Re: Where is my No Charge Pro Tools 12 Upgrade?
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#1155
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Re: Where is my No Charge Pro Tools 12 Upgrade?
I bought this PT11HD license since it would had a free upgrade to PT12HD.
But I don't have the Upgrade plan in my account. Don't know if what is making any confusion is the fact that I have 2 PT11HD licenses. Both were bought in the beginning of January. For one license it showed the Upgrade plan and I could upgrade to 12HD but the other doesn't show any upgrade plan. My ILok account has a lot of old licenses that were upgraded. Some seem to be activated, some don't. I wish this would be easier to understand. I'm attaching a pdf with my ilok HD licenses list.
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http://www.facebook.com/EApolonia |
#1156
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Re: Where is my No Charge Pro Tools 12 Upgrade?
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#1157
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Re: Where is my No Charge Pro Tools 12 Upgrade?
Hi I bought PT 11 at the beginning of this year so am I right in thinking I am eligible for the PT 12 upgrade? I cant see this in my account, could you please look into this? Thanks
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#1158
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Re: Where is my No Charge Pro Tools 12 Upgrade?
I bought PThd11 on 16 Dec 2014. recieved upgrades up to 11.3.2, but no pro tools 12... My Products not yet downloaded says "no products found" where do I find my System I.d.? Am I entitled to a free upgrade to pt12?
Last edited by niallharp; 12-15-2015 at 08:44 AM. |
#1159
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Re: Where is my No Charge Pro Tools 12 Upgrade?
Hi Jeffro,
Thanks for opening the case. I've never opened a case online and wasn't aware of where to open it in this avid site version. They are looking at the problem. Thanks Regards Eduardo Quote:
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http://www.facebook.com/EApolonia |
#1160
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Re: Where is my No Charge Pro Tools 12 Upgrade?
Maybe I missed this in the massive thread, but I have a question about the surrender...
I had a perpetual license for PT10 and PT11. After surrendering them for the PT12 upgrade I now have a Pro Tools with Upgrade and Support Plan 2015 that contains PT10, PT11, PT12 and PT2016. Are those licenses still perpetual or did I just sell my soul for PT12? Thanks!
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Imac Late 2013 2.9 GHz Intel Core i5 8 GB 1600 MHz DDR3 OS 10.11.2 PT 12.4.0 |
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