iLOK support (Lack of)

[Samba]

Could someone please provide a contact email for iLOK?

How this company manages to neglect basic support for customers is beyond my comprehension.
I am a member of numerous paid sites, and have never seen such a lack of support

[unkJE]

From Sweetwater:
https://www.sweetwater.com/sweetcare...t-iLok-support

Contact iLok support
If your iLok is still not detected, it might not be working properly. If your iLok USB dongle is broken, lost or stolen, you must resolve the issue directly with iLok via their website’s support area. To do so, contact their support team and submit an iLok RMA by following the steps below.
1. Visit iLok’s Support page.
2. Choose either iLok & License Manager Issues to continue troubleshooting or Broken, Lost or Stolen iLoks to submit an RMA.
3. Follow the on-screen instructions to complete the support form. Once done, iLok will contact you via the registered email address.

So, iLok’s Support page: https://www.ilok.com/#!support

I realise there are “hoops to jump through” – so, to minimise any hassles, for owners of multiple licenses, I highly recommend paying USD$30 a year for “Zero Downtime, with Theft & Loss Coverage (TLC) activated”
https://www.ilok.com/#!zdt-coverage

[unkJE]

Must add:

If your iLok does get broken, lost or stolen, as well as “Zero Downtime, with Theft & Loss Coverage (TLC) activated”, you’ll also need to have a spare iLok on hand to get up’n running again in the shortest possible time.

[Samba]

I realise there are “hoops to jump through” – so, to minimise any hassles, for owners of multiple licenses, I highly recommend paying USD$30 a year for “Zero Downtime, with Theft & Loss Coverage (TLC) activated”
https://www.ilok.com/#!zdt-coverage[/QUOTE]

Thanks for taking the time to post this! The fact there are hoops to jump through speaks volumes - this technology it's lack of support is so out of date.

[TOM@METRO]

In also highly recommend the TLC option. It's fast, clean, and easy.

[JFreak]

Of course $30 coverage isn't really an insurance but gives you time to get things sorted out without downtime due to missing licenses

[unkJE]

Originally Posted by JFreak

Of course $30 coverage isn't really an insurance but gives you time to get things sorted out without downtime due to missing licenses

Hi Janne
I'm sure you know all this already - but it's a good chance for us to let others know "what shakes" with "TLC with ZDT enabled".

As TLC stands for “Theft & Loss Coverage”, at $30 per year, this is the cheapest insurance I could buy, especially compared with the Insurance company quotes I got to cover my iLok (whilst at home, as well as away from home). All these quotes were for multiple hundreds of Dollars per year.

PACE states, for those who are not familiar with the TLC process (I’ll use PACE’s own bold-face and CAPS):

“This coverage is included at no additional cost with your Zero Downtime subscription, however you MUST enable TLC on your iLok BEFORE the iLok is lost or stolen.”

I see the extra impost of having to purchase a separate iLok (to minimise downtime if an iLok is stolen or broken) as a bit like paying the Excess on an Insurance Claim - except it must be paid before the Claim! Once all licenses are on the replacement iLok, an extra $30 would also be due for ZDT on the new iLok, as ZDT is not transferrable from the original iLok.

[Samba]

Originally Posted by JFreak

Of course $30 coverage isn't really an insurance but gives you time to get things sorted out without downtime due to missing licenses

I understand this, but why make people need this hassle in the first place? Native Instruments, Ableton, Arturia and others can avoid making people jump through these hoops.

[Samba]

Originally Posted by TOM@METRO

In also highly recommend the TLC option. It's fast, clean, and easy.

Fast, clean and easy?

Fast, clean and easy would be scrapping iLoks.

Thankfully waves don't require it anymore. Let's hope Avid follows suit.

[DigiTechSupt]

Originally Posted by Samba

Could someone please provide a contact email for iLOK?

How this company manages to neglect basic support for customers is beyond my comprehension.
I am a member of numerous paid sites, and have never seen such a lack of support

What issues were you having with your iLok?