Mbox pro 3 (3.gen) not showing up in Windows 7

[JonGros]

Hi!

I just got a used Mbox Pro 3. gen, but I can't get it to show up in my device manager.

My PCIe-firewire card is showing up, and I have tried to update the Pci-card driver. I also hav installed the latest Mbox driver.

Just to clarify my OS (Win 7) can't find the Mbox at all.

This is the PCIe-card I have installed in my pc: https://www.komplett.no/sunswayst-la...5630#!tab:info

I also just got a brand new firewire cable, so I don't think that's the problem.

Anyone know what the problem might be?

Here is the Sandra report:

ID
Host Name : Haswell-PC
Workgroup : WORKGROUP

Computer
Model : MSI MS-7821
Serial Number : To be fille***********
Chassis : Desktop
Mainboard : MSI Z87-G55 (MS-7821)
Serial Number : To be fille***********
BIOS : AMI (OEM) V10.0 10/16/2013
Intel vPro : 9.00.21.1462
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4C 8T 4.2GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : MSI Core (Haswell) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 2.67GHz 128-bit

Memory Module(s)
Memory Module : Kingston KHX2400C11D34GX 4GB DIMM DDR3 PC3-19200U DDR3-2400 (11-11-11-29 5-40-13-6)
Memory Module : Kingston KHX2400C11D34GX 4GB DIMM DDR3 PC3-19200U DDR3-2400 (11-11-11-29 5-40-13-6)
Memory Module : Kingston KHX2400C11D34GX 4GB DIMM DDR3 PC3-19200U DDR3-2400 (11-11-11-29 5-40-13-6)
Memory Module : Kingston KHX2400C11D34GX 4GB DIMM DDR3 PC3-19200U DDR3-2400 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Dell Computer DELL 2208WFP
(1680x1050, 22.0")
Monitor/Panel : ACI VG248
(1920x1080, 30.2")
Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 888MHz/1.23GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 888MHz/1.23GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 888MHz/1.23GHz, 1.5MB L2, 3GB 6GHz 384-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 888MHz/1.23GHz, 1.5MB L2, 3GB 6GHz 384-bit)
Compute Shader Processor : NVIDIA GeForce GTX 780 (2304SP 12C 888MHz/1.23GHz, 1.5MB L2, 3GB 6GHz 384-bit)

Storage Devices
Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (L:)
Samsung SSD 850 EVO 250GB (250GB, SATA600, SSD) : 233GB (F:)
Crucial_CT240M500SSD1 (240GB, SATA600, 2.5", SSD, SED) : 224GB (C:)
ATAPI iHAS324 E (SATA, DVD+-RW, CD-RW) : N/A (D:)
DTSOFT BDROM (642.9MB, Virtual) : 613MB (E:)

Logical Storage Devices
Lagring (L:) : 2TB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
Nytt volum (F:) : 233GB (NTFS) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, SSD)
System Reserved : 110MB (NTFS)
SSD240GB (C:) : 223GB (NTFS) @ Crucial_CT240M500SSD1 (240GB, SATA600, 2.5", SSD, SED)
Optical Drive (D:) : N/A @ ATAPI iHAS324 E (SATA, DVD+-RW, CD-RW)
NIGR502PRO (E:) : 613MB (CDFS) @ DTSOFT BDROM (642.9MB, Virtual)

Peripherals
LPC Hub Controller 1 : MSI Lynx Point LPC Controller
Audio Device : MSI Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : ASUS GK110 HDMI Audio [GeForce GTX Titan]
Audio Codec : nVidia GeForce 6800 XT
Serial Port(s) : 1
Disk Controller : MSI Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : MSI Lynx Point USB xHCI Host Controller
USB Controller 2 : MSI Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : MSI Lynx Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : 22136 DC-1394 PCIe
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Deskjet F4200 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.8
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[JoelG]

Do you have another computer to test the MBox on? Do you know if it has ever been hotplugged?

Joel

[Darryl Ramm]

Start with the basic stuff, try another firewire cable... a cable that has never been used with anything is always good to suspect.

What does the Window device manager show under Firewire? Anything at all?... screenshot?

[JonGros]

Originally Posted by JoelG

Do you have another computer to test the MBox on? Do you know if it has ever been hotplugged?

Joel

I don't have another computer unfortunately. And the seller said that there was no problems with the mbox (he could ofcourse be lying).

[JonGros]

Thanks for the advice, i'll buy a new firewire cable tomorrow.
Here is a screenshot of my device manager (language is norwegian).

[nikhilmulay]

Avid has been known to be a bit finicky when it comes to firewire cards. The only cards that are sure to work are the ones with a Texas Instruments chipset.
While others may work, it may have problems. This could be a problem here..

[Darryl Ramm]

Originally Posted by nikhilmulay

Avid has been known to be a bit finicky when it comes to firewire cards. The only cards that are sure to work are the ones with a Texas Instruments chipset.
While others may work, it may have problems. This could be a problem here..

Avid is a company, Pro Tools is the product....

And the Firewire controller reported in the Sandra report included in his first post in this thread is a well regarded board that uses the TI XIO2200A controller.

[nikhilmulay]

Yes I'm aware of that. Avid is the company that makes Protools and the Mbox.

[JonGros]

I bought a new firewire cable today, but still no change. The Mbox still won't show up in my OS.

Anyone got som bright ideas?

I've got another sound card driver installed om my pc, but that's not a problem?

[nikhilmulay]

Is the blue power light blinking on the mbox?